CXN Live: CX Automation 2022 | IQPC | 13 June 2022 | Online

The first wave of enterprise automation primarily focused on efficiency gains in the back-office, away from the view of the customer. Now, as businesses look for ways to deliver services that are fast, personalized and effective, automation has become a key investment priority for customer experience leaders.

With that in mind, CXN Live: CX Automation 2022 will focus on:

• Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests
• Robotic Process Automation: leveraging RPA to handle low value, high volume tasks within service teams and contact centers
• Marketing Automation: Capturing data insights and delivering personalized messages to your customers at scale
• Channel integration: ensuring interoperability between systems and channels to offer a seamless experience and transfer of information at every touchpoint
• Personalization: unlocking the potential of customer data to deliver the right information at the right time
• Real time updates: ensuring that both agents and customers can get real time information on orders, deliveries and services
• Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
• Predictive customer care: deploying the likes of machine learning to pre-empt customer needs at scale by actioning customer feedback and signals with speed and agility.

2022 Speakers

Chris Coyle
Head of Self Service, William Hill

Afshin Ahanger
VP Strategic Customer Insights and Advanced Analytics, AT&T

Jay Gupta
Director of Product Marketing - AI, Automation, and Analytics, Talkdesk

Karen Naves
SVP of Demand Generation, Tealium

Bryce O'Leary
Customer Success Manager, Nintex

Abhi Kuril
Customer Success Manager, Nintex

2022 Sponsors

• Talkdesk
• Tealium
• Nintex