CXN Live: Next Gen Contact Centres Europe 2021 | CX Network | 23 March 2021 | Online Event

The global pandemic demonstrated the importance of having a contact center infrastructure in place that could be effectively scaled according to the demands placed on the business.

Those business who were already operating on a cloud platform when the pandemic first struck were in a much stronger position to pivot to remote work, effectively manage the dramatic increase in contact volumes and ensure their staff had the tools necessary to deliver the best customer experience possible.

With that in mind, CX Network Live's Cloud Contact Centres Europe will be focused on:
• Effectively scaling your contact center according to the contact volumes
• Minimizing the costs required to run your contact center
• Incorporating new channels into your omnichannel service strategy
• Enhancing the resilience and flexibility of your infrastructure

4 Reasons to Attend:
• Hear the best case studies from the region
• Access the content on demand and watch in your own time
• Assess the latest technological innovations
• It is 100% free to attend

Who you will meet?
This event has been designed for Heads / Directors / General Managers of:
• Customer Engagement
• Technology
• Contact Centre
• Customer Operations
• Customer Feedback
• Service Design
• Customer Experience
• Member Services

Bastien Le Priol
Technical Product Marketing Manager, Calabrio

Kathrin Bohnert
Senior Manager, Customer Care Operations, LogMeIn

Mathieu Webster
Transformation and BI/Analytics Lead, NHS Shared Services

Callan Schebella
SVP and General Manager, Inference Solutions (a Five9 company)

Anne Marie Forsyth
CEO, CCA Global

2021 Sponsors

LEAD SPONSOR:
• Intercom

SPONSORS:
• Five9
• Clarabridge
• Infobip
• NICE inContact