CXO for BFSI Exchange 2022 | CEI | 5 December 2022 | Hilton St. Petersburg Carillon Park, 950 Lake Carillon Dr, St. Petersburg, FL 33716, USA
Venue
Hilton St. Petersburg Carillon Park
Hilton St. Petersburg Carillon Park, 950 Lake Carillon Dr, St. Petersburg, FL 33716, USA
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| Event Date | Mon Dec 5 EST - Wed Dec 7 EST (about 2 years ago) |
| Location |
Hilton St. Petersburg Carillon Park
950 Lake Carillon Dr, St. Petersburg, FL 33716, USA |
| Region | Americas |
Details
The CXO for BFSI Exchange is an invitation-only event built for senior customer experience leaders from the banking, financial services, and insurance (BFSI) industry spectrum to benchmark, share ideas, and identify solutions to critical business challenges.
Banking and financial services companies face a growing number of challenges, from rapid digitalization to increased mobility and the emergence of new competitors leveraging the latest technological advances for aggressive industry disruption. Effective customer management is crucial in financial services, particularly as consumers continue to struggle with the lingering effects of the pandemic.
Speakers
2022 Speakers
Chris Barlow
Vice President Digital Channels, Union Savings Bank
Mayank Mishra
Managing Director, Global Head Of Digital Channels, Citi
Nicky Schardt
Director of Product, Customer Experience, Spreedly
Brian Cantor
Principal Analyst & CCW Digital Director, Customer Management Practice
Harish Chavan
Head of Bank Operations Strategy & Analytics and Customer Experience Insights, Capital One
Fabiola Corvera-Stimeling
VP of Client Experience, Northwestern Mutual
Andrea Courtin
Vice President of Experience and Design, M&T Bank
Jennifer Daniele
Director Customer Experience, Prudential Financial
Madison Gooch
Director, Watson Applications and Solutions, IBM
Jack Meyers
Program Director of Product Management, Watson Assistant, IBM
Kevin Ostrowski
Global Sales Leader, AI, IBM
Jason Paprocki
EVP & Chief Operating Officer, Arizona Financial Credit Union
Doug Roerden
Head of Experience Design, FM Global
Giulio Soliani
GTM Offering Manager, IBM
Sean Tabbert
IBM Watson, North America Sales Leader, IBM
John Thomas
Vice President and Distinguished Engineer, IBM Expert Labs, IBM
Rob Yates
Distinguished Engineer, IBM
Bob Buiaroski
Managing Director,, Managing Director, Head of International, Capita, LLC
Strat Parrott
Vice President of Experience Design, First Horizon Bank
Kenneth Hubbell
SVP, Senior Manager, Strategy & Innovation, Wells Fargo
Sponsors & Partners
2022 Partners
• Arise
• Balto
• eGain
• Five9
• IBM
• Genesys
• Live Vox
• Meta
• Observe.AI
• Prodigal
• Secure Logix
• Sprinklr
• Sutherland
• TTEC
• Ujet.cx
• Uniphore
• Valor Global