CXO for BFSI Exchange 2023 | Customer Management Practice | 6 December 2023 | Grand Hyatt Denver, 1750 Welton St, Denver, CO 80202, USA

This event is an invitation-only event built for senior customer experience leaders from the banking, financial services, and insurance (BFSI) industry spectrum to benchmark, share ideas, and identify solutions to critical business challenges.

Banking and financial services companies face a growing number of challenges, from rapid digitalization to increased mobility and the emergence of new competitors leveraging the latest technological advances for aggressive industry disruption. Effective customer management is crucial in financial services, particularly as consumers continue to struggle with the lingering effects of the pandemic.

Join us for a unique benchmarking and solution sourcing opportunity with the tools you need to meet today’s changing customer expectations!

2023 Speakers

Seun Aiyese
Senior Vice President, Head of Member Engagement, Affinity Federal Credit Union

Ami Iceman-Haueter
Chief Research and Digital Experience Officer, MSU Federal Credit Union

Carla Trombly
Senior Vice President, Director, Branch & ATM Channel Optimization, Synovus

Jill Wallace
Vice President, Customer Experience and Engagement, Mastercard

Ben Tonak
Vice President, UX Director, Regions Bank

Mitesh Patel
Vice President, Customer Service, J.P. Morgan

Cary Brunsman
Principal Experience Design, Method

Lans Crauer
Business Value Consultant, Khoros

Brooke Lynch
Principal Analyst and Deputy Divisional Director, Customer Management Practice

Nicole Kyle
Chief Analyst and Managing Director, CMP Research, Customer Management Practice

2023 Sponsors

• CMP Research
• eGain
• F.H. Cann & Associates
• Five9
• Intradiem
• Khoros
• LiveVox
• Method
• OpenFin
• Prosodica
• SecureLogix
• Sprinklr
• Talkdesk
• Tonic
• TTEC
• UJET
• Uniphore
• Verint