Data Unplugged Advancing CX with AI 2025 | MMA Global | 3 April 2025 | The Leela Palace Bengaluru - Garden City's Only Modern Palace Hotel, 23, HAL Old Airport Rd, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560008, India

In an era where products can be replicated and prices can be matched, Customer Experience (CX) has emerged as the most powerful driver of brand differentiation and sustainable growth. But delivering exceptional CX today requires more than collecting data or deploying tools - it demands a CX capability maturity that aligns strategy, technology, talent, and culture. MMA Global research has shown that focusing on CX capability as a marketing strategy has proven to be the strongest evidence in driving financial outcomes.

5th edition of Data Unplugged is designed for leaders who recognize the power of advancing CX with AI as a team. It involves contributions from a range of leaders from across marketing, ecommerce, insights, analytics, innovation and customer service. Given the multidisciplinary nature of CX for mature experiences its key to align across teams and prioritize where to focus when it comes to closing gaps.

Join us to unplug AI in CX capabilities to truly enable business growth, trust & loyalty. Its time to gear up to become an AI-powered customer-obsessed organization.

2025 Speakers

KEYNOTES:

Arun Neelakantan
MMA India Board Member; Executive Director, Customer Development

Moneka Khurana
Country Head & BOD Member, MMA India

Lavanya Pachisia
Chief Executive Officer, [Company Name]

Rohit Bhasin
MMA India Board Member; President, Head - Propositions & Chief Marketing Officer, [Company Name]

Rohit Dadwal
CEO, MMA Global APAC | Global Head of SMARTIES WW and BOD Asia Pacific

Nish Lathia
Chief of Customer Experience and Head of Technology, [Company Name]

SPEAKERS:

Avijit Mohapatra
Head - CX Transformation, [Company Name]

Ashwin Chandrasekar
Chief Technology Officer, [Company Name]

Anushree Ghosh
General Manager & Head of Digital Marketing (Content, Data, Media and E-commerce Growth), [Company Name]

Deepak Oram
Head - Martech & Automation, [Company Name]

Deepak Bakshi
MMA India Board Member; Managing Director & Lead - India Market Unit, [Company Name]

Kalyani Seshadri
Head - Customer Experience, [Company Name]

Nazia Murad Wagle
Head - Customer Experience, [Company Name]

Namit Pandit
General Manager - Digital Commerce, [Company Name]

Neeraj Pratap Sangani
CEO, [Company Name]

Priya Chakravarthy
VP - Experience, [Company Name]

Pallavi Utagi
Founder & CEO, [Company Name]

Supriya Rath
Global eCommerce Marketing Leader, [Company Name]

Shruthi Bopaiah
EVP & Head - CX, [Company Name]

Shilpa Gupta
Chief Supply Chain Officer and Head of Customer Experience, [Company Name]

Sathish Krishnan
Head - CRM and Tech Support, [Company Name]

Vindhya Shanmugam
Senior Director of Engineering - CX Growth, Search & Payments, [Company Name]

2025 Partners

EDITORIAL PARTNER:
• Campaign India

GIFTING PARTNER:
• Lovechild Masaba

SUPPORT PARTNERS:
• Adtech
• IAA

REGISTRATION PARTNER:
• Dreamcast

EVENT PARTNER:
• Tantraa