Deep Dives 2025 | Innovate UtilityCX | 6 May 2025 | Phoenix Convention Center, 100 N 3rd St, Phoenix, AZ 85004, USA

Its title tells the tale. This event means going below the surface and digging deeper to answer the W questions: who, what, when, where, why and how of utility customer service operations. The event promote sharing and comparing by utility professionals because the timely topics get them talking, the thing they tell us they love best about IUCX.

2025 Speakers

MODERATORS:

Chris Kishimoto
Manager, Payment & Print, and Vendor Management, Eversource Energy

Kristina McClenahan
Supervisor, Billing & Payment Systems, Puget Sound Energy

PANELISTS:

Gum Fa Ng
Senior Vice President, Product & Solutions Consulting, Doxim

Maureen Russolo
Senior Director, Utilities Intelligence, J.D. Power

Juan Corredor
Chief Technology Officer, Open Intelligence

Kathy Lowe
Lead CX Designer, Duke Energy

Andrea Moore
Strategic Analyst, Georgia Power Company

Darrell Thompson, Jr
Assistant Director, Customer Operations, City of Tallahassee, FL

SPEAKERS:

Lynnette Lemon
Deputy Director Senior, Customer Service, Department of Public Utilities, City of Richmond, VA

Anisha Cathey
Supervisor, Customer Care, Las Vegas Valley Water District

Tom Cunningham
Director, Vendor Management, Duke Energy

2025 Sponsors

PLATINUM SPONSORS:
• Paymentus
• Harris
• Kraken
• InvoiceCloud
• SEW
• ACI Worldwide Real-Time Payments

GOLD SPONSORS:
• Verticals
• SAP
• Salesfoce
• Vertexone
• Doxim
• TMG RIA
• IBM
• Kubra
• Bidgely
• Meridian Integration
• Oracle Energy and water
• Infosys
• EY Shape the future with confidence
• Cinch
• SpryPoint
• Itineris
• Open
• Aptumo
• Fiserv
• Accenture
• Talkdesk
• BHC Global
• TP

SILVER SPONSORS:
• RedClay
• WCG
• Euna Solutions
• Accenture
• E Source
• Procedure Flow
• USP
• Critical River
• KloudGin
• J.D Power Utilities Intelligence
• ESC Partners
• Cognizant
• Gridx
• Hansen
• Jomar
• Cusi
• BHC Global
• Optima