Tue Sep 14 BST - Thu Sep 16 BST (about 1 month ago)
In your timezone (EDT): Tue Sep 14 10:00am - Thu Sep 16 12:00pm
Digital-first strategies across claim operations are now becoming a necessity, prompting the need for insurers to act at an accelerated rate as the insurance landscape continues to evolve. As customer expectations continue to rise, carriers must ensure they get their digital engagement strategies right to not only deliver a superb customer experience, but to stay competitive and boost loyalty and retention rates too.
In recent year’s insurers have traditionally focused on automating as many steps of the customer claims journey as possible, but, as carriers work to keep customer-centricity at the heart of operations, many are now asking where is the limit for straight-through claims processing? And, how can human help be incorporated seamlessly and successfully into more complex claims queries?
This invitation-only Insurance Innovators’ online roundtable, held in association with Smart Communications and Salesforce Industries, will bring together senior experts in claims, customer experience, digital, innovation, transformation, technology and strategy from across the insurance industry to explore how they are best optimising claims performance by balancing process automation with access to human help – if, when, and where customers need it.
VP - Insurance Marketing, Smart Communications
Director of Claims, Tesco Underwriting
Enterprise Account Director -EMEA, Smart Communications
Global Head, P&C Insurer Solutions, Salesforce Industries
• Smart Communications