Delivering a superb digital-first claims experience 2021 (B) | MarketforceLive | 28 September 2021 | Online Event

Digital-first strategies across claim operations are now becoming a necessity, prompting the need for insurers to act at an accelerated rate as the insurance landscape continues to evolve. As customer expectations continue to rise, carriers must ensure they get their digital engagement strategies right to not only deliver a superb customer experience, but to stay competitive and boost loyalty and retention rates too.

In recent year’s insurers have traditionally focused on automating as many steps of the customer claims journey as possible, but, as carriers work to keep customer-centricity at the heart of operations, many are now asking where is the limit for straight-through claims processing? And, how can human help be incorporated seamlessly and successfully into more complex claims queries?

This invitation-only Insurance Innovators’ online roundtable, held in association with Smart Communications and Salesforce Industries, will bring together senior experts in claims, customer experience, digital, innovation, transformation, technology and strategy from across the insurance industry to explore how they are best optimizing claims performance by balancing process automation with access to human help – if, when, and where customers need it.

2021 Speakers

Neal Keene
Field Chief Technology Officer, Smart Communications

Ruth Fisk
VP - Insurance Marketing, Smart Communications

Benku Thomas
VP, Chief Architect Claims, Chubb

Tom King
Director - Insurance, Salesforce

2021 Sponsor

• Smart Communications