Design Thinking 2019 - Melbourne | IQPC | 27 October 2019 | Royce Hotel, 379 St Kilda Rd, Melbourne VIC 3004, Australia
Venue
Royce Hotel
Royce Hotel, 379 St Kilda Rd, Melbourne VIC 3004, Australia
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| Event Date |
Mon Oct 28 AEDT - Wed Oct 30 AEDT (about 5 years ago)
In your timezone (EST): Sun Oct 27 5:00pm - Wed Oct 30 1:40am |
| Location |
Royce Hotel
379 St Kilda Rd, Melbourne VIC 3004, Australia |
| Region | APAC |
Details
We’re all aware of the shifts toward customer centricity and digital transformation that is critically shaping how we engage with customers, innovate products and services, and achieve sustainable growth. So how do organisations create deeper customer engagement and insights to drive innovation outcomes to become truly customer centred?
Our Design Thinking Community is growing, and that's why we're coming to Melbourne this October! We'll be joined by passionate practitioners and researchers, each using design principles to transform and uplift innovative outcomes. Join us and discover how to embed design thinking to improve product and service innovation, enhance customer centricity and facilitate sustainable growth, to enable data-driven transformation and innovation.
Speakers
2019 Speaker
Cady Wachsman
Design Manager, Uber
Jared Stephens
Design Director (Chief Design Office), USAA
Tobias Puehse
Vice President Innovation, Mastercard Labs Asia Pacific
Uli Weinberg
Director School of Design Thinking, University of Potsdam (Hasso-Plattner-Institute)
Van Dissing
Director of Customer Journey, BT Financial Group
Lyle Crombie
Director of Digital Experience, Enterprise Culture, Change & Transformation, Australian Taxation Office
Sheridan Ware
Chief Information and Technology Officer, Charter Hall
Edward Mansfield
Head of UX & Design, Latitude Financial Services
Glyn Thomas
Head of Experience (Digital Transformation), Greater Bank
Naved Khan
Head Seller Experience & Operations, eBay
Fasahat Feroze
Strategic Service Design Lead, Qantas
Lara Atechian
Head of UX, Booktopia Group
Carolina Gaitan
Manager User Focussed Design, Department of Transport (VIC)
Catherine McDonald
Service Designer (Customer & Digital), City of Casey
Zoe Chamel
Senior Innovation Capability Manager, Z Energy NZ
Jon Whitby
Head of UX & Performance, World Nomads
Jon Whitby
Head of UX & Performance, World Nomads
Sam King
Capability & Innovation Manager, AGL Energy
Alison Livingstone
Senior Service and Strategy Designer Customer Lab, iag
Gaetan Germain
Associate Director of Service Design, Optus
Jemma Vandali
Service Design Chapter Lead, Telstra
Mike Dyson
Senior Manager of Solution Design, nbn Australia
Carl Gribble
Member Experience Design Manager, RACQ
Dr Oksana Zelenko
Head of Interactive and Visual Design, Queensland University of Technology
Monica Minehan
Customer Experience Lead, Vodafone
Mary-Claire Monsalve
Digital Design Manager, Australian Broadcasting Corporation