Digital Customer Experience 2020 | MJD International | 10 June 2020 | DoubleTree by Hilton Nairobi Hurlingham, Ngong Lane Ngong Road Nairobi KE, Kenya

There’s an eroding relationship between banks and their customers today, and customer experience is a big part of the problem. A study reveals that 49 percent of customers have only “moderate trust” in their primary financial institute. Almost one-third of banking customers believe another firm can offer them a better experience. The Digital Customer Experience Forum is created for banking and financial service industry executives who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hubspot for Customer Experience professionals and customer experience solution providers alike who are looking to make tremendous improvement across the African continent. It offers great networking opportunities and a platform for you to engage with the latest trends in CX, network with industry leaders, and attend business meetings where you can share your ideas and solutions with like-minded people and acquire the inspiration you need to develop solutions that will better your customers’ perception of your brand.

2020 Speakers

Anand Mohan
COO & Managing Director, Digital Business, Techno Brain

Catherine Kiriba
Head of Quality Assurance & Service Excellence, Prime Bank, Kenya

Charles Kinyanjui
Head of Digital Integration & E-Commerce, Co-operative Bank of Kenya

Daniel Oparison
Head, Brand Strategy, Marketing & Customer Experience, Pagatech Limited

Elizaphan Mouko
East Africa Business Head, Flutterwave Inc.

George Bodo
Director, Callstreet, Kenya Country Rep. Augusto&Co

George Njuguna
Director, Information Technology (CIO), Safaricom Plc

Jobes Ochieng
Head of Microfinance Business, Letshego Kenya Limited

Joy A. Namasaka
Senior Manager, Customer Service Delivery, I&M Bank Ltd

Judith Bogonko Juma
Group Head of Customer Service, APA Apollo Group

Julius Wanyaga
Head Of Digital Banking, FCMB Bank

Kennedy Mubita
Africa Head SC Ventures, Standard Chartered Bank

Dr. Lucy Kiruthu
Adjunct Faculty in Management & Strategy, US International University-Africa Strategy and Customer Development Director Evolve Business Ltd, Kenya

Nnenna Ijeoma Okeke
Chief Customer Experience Officer, SV Gaming

Ubong Nkata
Head of Customer Experience, Hygeia HMO, Nigeria

James Wainaina
Senior Presales Specialist - Business Analytics, SAP

Muthoni Mutonyi
Senior Manager, Products and Research Organization, National Bank of Kenya

Diane Korir_Orora
Head of Client Experience, Standard Chartered Bank, Kenya

Annepeace Alwala
Head of Customer Experience and Care, MultiChoice Group

Lynet Owuor-Okoth
Head of Customer Experience Department, National Bank of Kenya

Dorothy Jumba
Head of Customer Service, HF Group

Robert Kariuki
Channels and Digital Banking Specialist, Sidian Bank Limited

Abraham Muthogo Kamau
Chief Executive Officer, Miradi Capital

Catherine Mukami Aloo
Customer Experience Manager, Interswitch Group

Hartnell Ndungi
Chief Data Officer, Barclay Bank of Kenya (Absa Group)

Lorna Makau-Cheruiyot
Senior Manager - Service Experience and Compliance Manager, KCB Bank Group

Abhijit Akerkar
Head of Applied Sciences, Business Integration, Lloyd Bank Group

Abhijit Akerkar
Head of Applied Sciences, Business Integration, Lloyd Bank Group

2020 Sponsors And Partners
• AFRICA FEEDS
• Smart Insights
• Payments and Cards Network
• SupplyFinder
• THE FINTHECH WAY
• GlobalRisk Community
• Customer Experience TouchPoints Group
• CXPA
• COINTELEGRAPH The Future of Money
• DATAFLOO
• africa.com
• AFRICA NEEDS