Digital Government & CX Roadshow 2024 - Ottawa | Public Sector Network | 16 October 2024 | TBA, Ottawa, Canada

The COVID-19 pandemic reshaped how Canadians work, shop, learn, and engage with the government. A digital transformation has taken center stage. Canadians now expect and require user-friendly digital options that are accessible and convenient. In response, the government of Canada is actively leveraging digital technologies to deliver enhanced programs and services. By embracing this transformation, the government aims to make interactions with the Government of Canada seamless and hassle-free for Canadians, meeting their needs and preferences in the digital era.

This event galvanizes senior government technology executives to explore and discuss how to advance the goal of improving citizen experiences with digital government services while ensuring that they are accessible, reliable, convenient, and secure.

Benefits of Attending:
• Examine the new digital era to deliver services to citizens at unprecedented speed and convenience
• Explore how to develop client-centric service delivery that citizens can access 24 hours a day, 7-days a week
• Build a data-enabled digital government to support service delivery and decision making
• Identify the digital CX strategies in government and emerging trends and future opportunities for successful digital transformation

Who Should Attend:
Chiefs, Directors, and Heads of..
• Information/Technology
• Corporate Services
• Citizen Experience & Services
• Digital Transformation
• Service Innovation
• Business Delivery
• Service Delivery
• Digital Experience

Discussing the Most Current Topics:
• Digital Citizen Experiences
• Omnichannel Engagement
• Cloud Migration
• Service Delivery
• IT Infrastructure
• Data Governance
• Digital Security
• Workforce Development

2023 Past Speaker

Katie Black
General Manager, Community Services, City of Calgary

David James
Deputy Minister of Technology and Innovation, Government of Alberta

Gene Smith
Assistant Deputy Minister and Chief Digital Officer, Digital Design and Delivery Division, Government of Alberta

Kim Wieringa
Assistant Deputy Minister, Health Information Systems Division and Chief Information Officer, Alberta Health

Gaetano Mazzuca
Chief Information Officer, City of Red Deer

Ahmed Al-Awah
Chief Technology Officer, United Nations Economic & Social Commission for Western Asia

Gerard Gooch
Head of Consumer Experience-Americas, Fujitsu