Digital Onboarding and Origination Forum 2019 | BIS GROUP | 7 April 2020 | TBA, London, UK

What do customers expect today? An unblemished experience enhanced effectiveness and edged responsiveness while interacting with a bank. On-boarding is not just about receiving a customer but it’s also about collecting relevant info and knowing the concerns and interests of the customers. The prime step to improve customer experience is a fully digital on-boarding experience. This digitalized process helps banks to be swift and efficiently responsive to customer needs but cutting down solving times. At the same time, it is essential to retain the present customer group for banks while acquiring new ones. For the same reason, banks are providing a closed down digital purchase and contracting experience that is easy, personalized and effortless.