Digital Transformation In Banking & Insurance Summit 2024 - Amsterdam | Kinfos Events Private Limited | 30 September 2024 | Mövenpick Hotel Amsterdam, Piet Heinkade 11, 1019 BR Amsterdam, Netherlands

This event refers to the process of leveraging digital technologies to fundamentally change and improve the way financial institutions operate, deliver services, and interact with customers. This transformation is driven by the rapid evolution of technology, changing customer expectations, and the need for financial institutions to stay competitive and agile in a rapidly evolving landscape.

What are the benefits of Digital Transformation in banks & Insurance?
Digital transformation in banks and insurance brings about numerous benefits, impacting various aspects of operations, customer experience, and overall competitiveness. Here are some key benefits:

• Enhanced Customer Experience
Digital channels, such as online banking and mobile apps, provide customers with 24/7 access to services, reducing the need for physical visits to branches.
• Operational Efficiency
Digital transformation streamlines internal processes through automation, reducing manual work, minimizing errors, and improving operational efficiency.
• Data-Driven Decision Making
Big data analytics and predictive modeling provide valuable insights into customer behavior, market trends, and risk management, enabling informed decision-making.
• Fintech Collaborations
Collaboration with fintech companies and the development of innovative products and services help financial institutions stay competitive and meet evolving customer demands.
• Blockchain and Smart Contracts
Implementation of blockchain technology enhances security, transparency, and efficiency in processes like insurance claims.
• Improved Security and Compliance
Strengthening cybersecurity safeguards sensitive customer data, protecting against unauthorized access and cyber threats.
• Compliance Tools
Digital transformation aids in meeting regulatory requirements through the implementation of tools and technologies that ensure compliance.
• Agility and Adaptability
Cloud computing and digital technologies provide flexibility, allowing financial institutions to scale operations up or down based on demand.
• Quick Adaptation
Digital transformation enables quick adaptation to changing market conditions and customer expectations.
• Market Responsiveness
Digital transformation allows organizations to respond quickly to market trends, emerging technologies, and competitive threats.
• Risk Management
The use of predictive analytics helps in identifying and managing risks more effectively, improving the overall risk management framework.
• Real-time Monitoring
The use of predictive analytics helps in identifying and managing risks more effectively, improving the overall risk management framework.
• Collaboration and Connectivity
Digital channels and social media platforms facilitate improved communication and engagement with customers.
• Interconnected Ecosystem
Digital transformation encourages collaboration within the industry, fostering partnerships and ecosystem connectivity.

Digital transformation enhances customer experience by providing seamless, 24/7 access through online platforms and mobile apps. Personalization, enabled by data analytics, tailors services to individual preferences, fostering a more engaging and relevant interaction. Automated processes streamline transactions, reducing wait times and errors. Advanced technologies, such as AI and chatbots, offer instant assistance, while real-time insights enable quicker issue resolution. Overall, digital transformation empowers customers with convenient, personalized, and efficient financial services, elevating satisfaction and loyalty in an increasingly digital landscape.

2024 Speakers

Alex Terpstra
Chief Customer & Employee Care, ABN•AMRO Bank

Alexey Kapustin
Chief Executive Officer, Raiffesen Digital Bank

Piotr Kowynia
Chief Executive Officer, Nest Bank

Harris Mygdalis
Group Chief Digital Officer, Eurobank

Marlou Jenniskens
Managing Director Digital Wealth Products, ABN•AMRO Bank

Reinis Znotins
Executive Director, LBAA

Bessem Ayari
Head of Innovation Strategy & Scouting, ERGO

Yann Domenech
Head of Digital Solutions, Innovation, AXA

Sabine Schmidt
Head of Global IT Helpdesk & Digital Support Services, ABN•AMRO Bank

Ozgur Koc
Head of Digital Banking, Credit Europe Bank

Marco Eijsackers
Head of CIO Office - Strategy & Transformation, ING

Sidd Rajagopal
Chief Architect for EMEA, Informatica

Saulius Švirmickas
Head of Claims Digital Solutions and Control, Gjensidige

Steve Holyer
Data Platform Leader, EMEA North, Informatica

Mathias Van Hoorde
Chief Revenue Officer (CRO), NG Data

Bentzium Aviv
Customer Business Executive, Amdocs

Brian Adam Pratama
Mobile App Security Specialist, Guardsquare

Sebastian Hohenhoff
Enterprise Sales Executive, Creatio

Christopher Hinitt
Global Head of Digital Banking & Operations, PA Consulting Group

Hendrik Tammsoo
Global Cash & Custody Relationship Manager, Rabobank

Frank Loose
Security Architect WPS, ING

Rens Pennings
Digital Transformation Expert, PA Consulting Group

2024 Sponsors

TITLE SPONSOR:
• Informatica

GOLD SPONSORS:
• NG Data
• Amdocs

SILVER SPONSORS:
• Guardsquare
• Creatio