DX Summit 2018 | Simpler Media Group | 12 November 2018 | Radisson Blu Aqua Hotel, Chicago, 221 N Columbus Dr, Chicago, IL 60601, USA

Discover how top organizations like Hilton, Thomson Reuters, Comcast and Cisco are transforming digital customer journeys and creating voice of the customer-driven innovation models.

Why attend?
• Master the mayhem!
Take a guided tour through the modern customer experience tech ecosystem and learn strategies for assembling your stack and navigating the procurement minefield.

• See inside the digital ops, VoC and CX programs at top brands
Get unique, honest insights via practical case studies delivered by your peers. Hear from Cisco, Hilton, Comcast and many others.

• Get ahead via cross-industry insights
Sit down with your customer experience peers from a range of industries. Benefit from the novelty of new perspectives across similar challenges.

2018 Speakers

FEATURED:

Pramod K. Mudrakarta
Senior Ph.D. Student, University of Chicago

Nathalie Latourelle
Lead – Digital Experience, MPO, National Bank of Canada

Holly O’Neill
Chief Client Care Executive & Head of Consumer Client Services, Bank of America

Todd Unger
Chief Experience Officer, SVP Physician Engagement, American Medical Association

SPEAKERS:

Anthony Acerra
Associate Director, Connections Strategy, Digitas

Nick Allen
Global Director of Design & UX, GE Healthcare

Justin Anovick
Vice President of Product, Episerver

Lauris Apse
Senior Director, Digital Products, CBC

Jacob Ayoub
Senior Director of Customer & Market Insights, Salesforce

Mike Berry
Head of Marketing Technology, Shutterfly

Samantha Borowy
Senior Experience Designer, T. Rowe Price Innovation Lab

Margo Broeren
Customer Experience Consultant, CUNA Mutual Group

Tony Byrne
Founder & Chief Executive Officer, Real Story Group

Brian Chaput
Director, Offering Management, Digital Experience Software, IBM

Candace Cui
Senior Manager, Events & Strategic Content, Simpler Media / CMSWire

Michelle Cullinan
Digital Strategist, Juniper

Scott Delea
Executive Vice President Marketing, Phase2

Pamela Della Motta
Director of Product, Marketing Technology, The New York Times

Brice Dunwoodie
Founder & Chief Executive Officer, Simpler Media / CMSWire

Vab Dwivedi
Director of A/b Testing & Analytics, Dell

Dino Eliopulos
Managing Director, Earley Information Science

Wendy Ellman
Digital Strategy Executive, ANA Enterprise

Siobhan Fagan
Managing Editor, Simpler Media / CMSWire

Ellen Feaheny
Chief Executive Officer, AppFusions

Jason Fields
Chief Strategy Officer, Voicify

Serafina Frongia
Vice President, Wells Fargo

Eeshita Grover
Senior Manager, Technical Communications, Cisco

Rich Hein
Head of Content and Audience Strategy, Simpler Media / CMSWire

Antoine Hemon-Laurens
Product Marketing Manager, Quadient

John Keough
Executive Vice President, Business Development, Simpler Media / CMSWire

Jason Korman
Co-Founder & Chief Executive Officer, Gapingvoid

Kristian Kristensen
Vice President of Engineering, The New York Times

Nick Laidlaw
Chief Technology Officer, Voicify

Barbara Lehman
Executive Director, Digital Transformation, Comcast

Hansen Lieu
Senior Director, Product Marketing for Commerce Cloud, SAP

Cinny Little
Senior Analyst, Forrester

Diane Magers
Chief Executive Officer, Customer Experience Professionals Association

David Maxson
Senior Director, Digital Marketing, Avery

Todd Miller
Vice President Customer Success, AppFusions

Jay Nadboralski
Director, Channel and Customer Analytics, CUNA Mutual Group

Dom Nicastro
Staff Reporter, Simpler Media / CMSWire

Aaron Pickrell
Senior Director of eCommerce Technologies, Soccer.com

Kristina Podnar
Digital Governance Advisor, Kristina Podnar

David Raab
Founder, CDP Institute

Vitesh Radhakisson
Lead Technical Architect, Productive Edge

Carolina Ramirez
Digital Governance & Capacity Building Lead, UNICEF

Joel Ring
Vice President/GD Data & Analytics, Digitas

Katrina Schiedemeyer
Customer Quality Analyst, VOC, Oshkosh Corporation

Tom Shapiro
Founder & Chief Executive Officer, Stratabeat

Carmen Simon
Founder, Memzy

Brian Solis
Principal Analyst, Altimeter @ Prophet

Karen Van Kirk
Vice President, Viewer Experience, Hulu

Alberto Viotto
Senior Director, Digital Marketing & Ecommerce, Thomson Reuters

Brian Warrick
Executive Vice President & GM, Magnolia Americas, Magnolia

2018 Sponsors & Partners

PARTNERS:
• Episerver
• IBM
• Lytics
• Sap

EXPERIENCE:
• AppFusions
• Magnolia
• Productive Edge
• Quadient

INNOVATION:
• Adobe
• Brandcast
• Brightspot
• Coveo
• Sitecore
• UserReplay

ZONE:
• Brainjocks
• CloudCherry
• OneCount
• Progress Sitefinity
• Voicify
• WP Engine

LUNCH & LEARN:
• Phase2

ZONE & RECEPTION:
• Usabilla

MEDIA, ANALYST & ASSOCIATION:
• ClearAction Continuum
• Altimeter
• CMS Wire
• Real Story Group
• The University of Chicago
• Customer Experience Professionals Association
• ARS Logica