World Center Marriott
World Center Marriott, 8701 World Center Dr, Orlando, FL 32821, USA

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Event Date Tue Apr 14 EDT - Thu Apr 16 EDT (almost 2 years ago)
Location World Center Marriott
8701 World Center Dr, Orlando, FL 32821, USA
Region Americas

The Only Conference Exclusively About Direct-to-Customer & Omnichannel Operations & Fulfillment

Learn How to Streamline Process, Reduce Costs & Boost Customer Satisfaction

The Ecommerce Operations Summit provides insight and ideas to help your entire DTC operations achieve efficiencies and improved customer experiences. From warehousing and workforce management, ecommerce and contact centers, inventory and order management to payment processing; from pick, pack and ship to delivery and returns; technology, automation and systems integration, to transportation and global operations. All need to come together to create one seamless, cost efficient, customer-centric operation.

If you want to get more efficient, make customers happy, reduce costs, develop and retain the best people, ship faster, and find the right technologies and vendors, this is the annual event for you.

Ecommerce Operations Summit 2020 is the only event that is devoted exclusively to every area of omnichannel and DTC operations & fulfillment, including:

• Delivering a Seamless Customer Experience
• Improving Cross-Departmental Process and Communication Issues Between Operations, Ecommerce and Marketing
• Benchmark Data to Measure Efficiencies
• Supply Chain Optimization
• Omnichannel Strategy
• Peak Season Planning and Staffing
• Free Shipping
• Returns
• And so much more…


2020 Speakers


Willis Weirich
SVP, Supply Chain & Operations

Michael Anderson
CEO and Co-Founder, Etail Solutions

Joseph Ansanelli
CEO, Gladly

Yosi Attias
Application Sales Manager, GBI Intralogistics Solutions

Curt Avallone
Chief Business Officer, Takeoff Technologies

Doug Baker
Vice President, Industry Relations, FMI - The Food Industry Association

Danny Barfield
EVP, Business Development, eTrac

Cheryl Barnes
VP, Legal Affairs and General Counsel, Estes Forwarding Worldwide

Brian Barry
President, F. Curtis Barry & Company

Nandakishor Basavanthappa
Principal Program Manager, Azure IoT, Microsoft

Meg Bedford
Vice President, Ecommerce, TUMI

Guy Bloch
CEO, Bringg

Joe Bobko
Vice President, Transportation,

Brian Bourke
VP Marketing, SEKO Logistics

Zac Brandenberg
Co-Founder and CEO,Drinks

DeAnn Campbell
Director, Retail Strategy and Development, Harbor Retail

Bill Carson
Vice President of Technology, Rue Gilt Groupe

Justin Cramer
Global Project Management Director, ProShip

Scott DeGraeve
COO and Co-Founder, Locai Solutions

Chris Elliott
Consulting Manager, Blue Horseshoe

Debra Ellis
Founder, Wilson & Ellis Consulting

Victor Engesser
Retail Executive Advisor, Retail Value Chain Federation

Mike Erickson
President/CEO, AFMS

Ashley Etling
CEO and Co-Founder, LimeLoop

Christopher Forbes
Director, Ecommerce Logistics, PVH

KC Fox
Vice President, Technology Services, Radial

Remy Glaisner
Research Director, Worldwide Robotics, IDC

Amy Glaser
Senior Vice President, Adecco Staffing

Fergal Glynn
VP Marketing, 6 River Systems, Inc.

Karen Goeller
Operations and Product Manager, Packlane

Marc Gorlin
Founder and CEO, Roadie

Chris Groseclose
Chief Fulfillment Officer, Crutchfield Corp.

A.J. Gruber
President and CEO, International Safe Transit Association

Justin Hadwin
Director, Ecommerce, Giant Food Stores

Chadwick Hamby
Senior Director, Ecommerce Operations, GNC

Jeremy Hanks
Founder and CEO, Dsco

Corey Harris
Vice President of Operations and Customer Care, ipsy

Craig Hayes
Vice President of Operations, CEVA Logistics

Mitch Hayes
Vice President, Ecommerce and Retail, Swisslog

Gerald Hempstead
Principal, Hempstead Consulting

Scott Hennie
President, MH Engineered Solutions

James Herman
Chief Commercial Officer, Tompkins International

Martin Hickey
Senior Manager, Direct to Consumer Team, Fruit of the Loom

Tim Holody
COO, Seta Corp.

Ryan Houck
Director, North American Digital Capabilities, Nike, Inc.

Lori Jackson
EVP of Operations, Hims

Anand Janefalkar
Founder and CEO, UJET

Ben Jones
Founder and CEO, Ohi

Deanna Kaufman
Manager, Solutions, FedEx Services

John Kennard
Head of Strategic Partnerships, Google Shopping

Kathleen Kimple
Chief Retail Officer, FitForCommerce

Darren Lane
B2B Ecommerce and Export Sales Manager, Motor State Distributing

Katie Langrock
Vice President, Operations, Vermont Teddy Bear

Karen Leavitt
CMO, Locus Robotics

Nicole Lee
Director of Operations, Saddle Creek Logistics Services

Felton Lewis
Principal, Worldwide Alliances and Business Development, Newmine

Ashley Liebke
President and CEO, Vision Media Group LLC

Jim Liefer
CEO, Kindred AI

Mark Lightbody
Partner, Newmine

Greg Mack
Senior Director, Omnichannel Fulfillment, Best Buy

Mark Magill
VP of Business Development, OnTrac

Stephanie Martin
Senior Analyst, Navigo Consulting Group

Rob Martinez
CEO and Co-Founder, Shipware LLC

Alan McDonald
Vice President, Continuous Development, GEODIS

Tom McKenzie
Vice President, Logistics Operations North America & Global Services Transportation, Dell Inc

Richard Metzler
President & CEO, Lone Star Overnight

Eric Moriarty
Vice President, B-Stock Solutions

Khaled Naim
Co-Founder and CEO, Onfleet

Kirsten Newbold-Knipp
Chief Growth Officer, Convey

Stefan Nusser
Vice President of Product, Fetch Robotics

Mike O'Brien
Senior Content Manager, Multichannel Merchant

Terrie O'Hanlon
Global CMO, GreyOrange

Trevor Outman
President, Shipware LLC

Azim Panju
Director of Strategy, Purolator Inc.

Becky Parisotto
Director of Business Development, Acro Media

Crystal Parrott
Vice President, Robotics Center of Excellence, Dematic Corp

Chad Petersen
Senior Director of Ecommerce, Lowes Foods

Seth Pierce
Vice President of Sales, LaserShip Inc.

Bill Quinn
Senior Vice President, Digital Commerce, Hibbett Sports

Andisheh Ranjbari
Research Engineer, Supply Chain Transportation and Logistics Center, University of Washington

Ran Reske
Founder, Resident

Tim Sailor
Principal, Navigo Consulting Group

Donny Salazar
Founder and CEO, MasonHub

Henry Seaton
Partner, Seaton & Husk, LP

Tom Shannon
Logistics Supply Chain Operations Consultant, J6 Labs

Meyar Sheik
President and Chief Commerce Officer, Kibo

O.P. Skaaksrud
Managing Director, Operations Technology Innovation, FedEx Services

David Sobie
Co-Founder and CEO, Happy Returns

Laura St. Clair
Manager, Parcel and Ecommerce Transportation, GNC

Jeff St. George
Director of Sales, ABM

Neil Stern
Senior Partner, McMillanDoolittle

George Swartz
Client Executive, Sedlak Management Consultants

Joe Tillman
Founder, TSquared Logistics

Rebecca VanDemark
Director of Operations, P.volve

Willis Weirich
Senior Vice President, Supply Chain and Operations, Neiman Marcus

Kim Wren
Director of Partnerships and Ecommerce, SkuVault

Sponsors & Partners

2020 Sponsors

• 6 River Systems, Inc.
• Asendia USA
• Blue Horseshoe
• Canada Post
• CEVA Logistics
• Chetu
• Chicago Tag & Label
• Conveyco
• CPT Intelligent Technologies, Inc.
• Dematic
• DM
• DropStream
• Engineering Innovation, Inc
• Fives Intralogistics
• IDS - Integrated Distribution Services
• Intertape Polymer Group
•, LLC
• Kenco Group
• LaserShip
• Logistyx
• MACH Software
• Magnetic Ticket & Label
• MH Engineered Solutions
• Newcastle Systems
• OnTrac
• Parcel Insurance Plan
• Pitney Bowes
• Port Logistics Group
• ProShip, Inc.
• Purolator Inc
• QAD Precision
• Quiet Logistics
• Radial
• ReTrans Freight
• RR Donnelley
• Saddle Creek Logistics Services
• Shipware, LLC
• Shorr Packaging Corp.
• ST. Onge Company
• StrategIQ Commerce
• SupplyOne, Inc.
• Taylored Fulfillment Services
• Tension Packaging & Automation
• Thill Inc.
• Tompkins International
• Trax
• TwoFer Linerless
• Vanderlande
• Visible Supply Chain Management