EMACS - The Customer Experience Conference 2023 | Chartwell Inc. | 26 September 2023 | Sheraton Grand at Wild Horse Pass, 5594 W Wild Horse Pass Blvd, Phoenix, AZ 85226, USA

Over the course of three days, conference attendees will be immersed in inspiring keynotes, valuable networking opportunities, informative sessions presented by utility subject matter experts from across North America, and exciting cocktail receptions. Make plans now to join us. We are excited to see everyone!

2023 Speakers

Andrea Belk Olson
CEO, Pragmadik

Gabriel Núñez
Manager, Strategic Programs LCS, BGE

Tomaso Gianelli
Key Account Manager, Georgia Power Company

Lynne Petersen
Sr. Director Customer Experience and Customer Care, TEP

Wyndle Young
Director of Customer Service and Government Infrastructure, OPPD

Steve Hughes
Senior Director, Utilities Practice, Interactions

Lindsay Washburn
Senior Digital Product Manager, Evergy, Inc.

Ed Anderson
Sr. Manager, CXT Technology, Vistra

Travis Murray
Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.

Nicole Bates
Customer Services Manager, Mount Pleasant Waterworks

Steve Lopez
Senior Director Customer Strategy, SRP

Marc Ulrich
VP of Operational Excellence, SCE

Erica Borggren
VP of Customer Solutions, ComEd

Melissa Cosby
Director, CE Strategy & Service Excellence, TECO

Valerie Williams
Senior Manager, VOC Program, Liberty Utilities

Wayne Boone
Principal, Alabama Power Company

Kathy Knoop
Manager, EV Stakeholder Solutions, General Motors Energy

Burrell Kilmer
Manager of EV Strategy, SRP

Camila Martins-Bekat
Principal of Beneficial Electrification, TEP

Karen Apple
Electric Vehicle Program Manager, City of Phoenix

Steve Conte
EV Project Manager, Electric Mobility, Eversource Energy

Lisa Cagnolatti
Senior Vice President of Customer Service, Southern California Edison

Elise Gould
Senior Director of Insights, Brand Strategy and Communications, SRP

April Smith
Director, Client Services, Bellomy

Jim Malcom
Chief Operating Officer, Apogee Interactive

Jennie King
Principal Consultant, Chartwell Inc.

Tracie Boutte
Executive Advisor, Chartwell Inc.

Pat Ricks
Senior Advisor, Chartwell Inc.

Steve Waters
Director of Councils, Chartwell, Inc.

Bill Thompson
Senior Director of Mobility, Rightpoint

Abraham Bhutt
Senior Vice President, Connected Experience, Rightpoint

Stacey Rosen-Sturgis
CX Insights and Strategy Sr. Advisor, Southern California Edison

Nicole Hopkins
Principal, Customer Centric Research and Innovation, TEP

Denise Taylor
Director, Customer Care and Experience, TEP

Paul Watkins
CX Strategist, Message Broadcast by LINK Mobility

Sandy Buzzard
Product Manager, Duke Energy

Michele Ptaszek
Manager, Customer Education & Marketing, ComEd

Natalie Staerkel
Sr. Marketing Specialist, ComEd

Dwight Scruggs
Vice President, Business Development and Sales Leader, Cinch Home Services

Scott Engstrom
Chief Customer Officer, GridX

Kirsy Veloz
Section Manager of Credit and Collections, Con Edison

Richard Shaw
Manager, Financial Services, ComEd

Amanda Engel
Principal Product Manager, Exelon

Lisa Cornwell
Product Manager, Duke Energy

Karen Myers
Product Development Leader, Duke Energy

Jesse Hernandez
Director of Equity, Community Strategy & Engagement, CPS Energy

Laura Jacobs
Sr. Manager of Customer Advocacy, CPS Energy

Rob Globocki
Director, Customer Care, Hydro One

Jackie Robinson
Director of Customer Experience, DTE Energy

Rob Rohr
Billing Manager, Alectra Utilities

Greg Ziolkowski
Senior Product Manager, Data Analytics, KUBRA

Ria Canagon
Manager of Energy Efficiency Outreach, PSE&G

Heather Rodriguez
Principal Market Research Specialist, Sacramento Municipal Utility District

Jason Casella
Marketing Supervisor, SMUD

2023 Sponsors

DIAMOND SPONSOR:
• Kubra

EMERALD SPONSOR:
• Message Broadcast

PLATINUM SPONSORS:
• InvoiceCloud®
• Paymentus

GOLD SPONSORS:
• Apogee
• Interactions
• Bellomy Market Intelligence
• Cinch Home Services
• Gridx
• Mindgrub

SILVER SPONSORS:
• ACI Worldwide Real-Time Payments
• Datacapable
• Procedure Flow
• Oncourse Home Solutions
• Fiserv.

BRONZE SPONSORS:
• EFI
• FIS
• Bidgely
• Blast Point