Enhancing Omnichannel Customer Experience Through AI-Driven Personalisation and Digital Satisfaction 2023 | OpenGov Asia | 18 July 2023 | voco Orchard Singapore, an IHG Hotel, 581 Orchard Rd, Singapore 238883

In this session you will:
• Examine the cloud contact centers as the driver for innovation and digital transformation
• Learn methods to improve customer experience and better understand needs
• Gain exposure to the most recent AI innovations for efficient and personalised communication
• Acquire strategies to expand current capabilities of digital tools to improve loyalty
• Develop techniques for personalised customer experiences to communicate and solve problems
• Leverage the power of CX analytics to listen more carefully, align around consumer preferences and eliminate pain points in the journey.
• Uncover steps to cut expenses and optimise essential organisational resources despite expanding communication reach and capabilities

Who Should Attend:
• Chief Customer Officers
• Chief Operations Officers
• Directors of Customer Contact Centre
• Group Head of Operational Excellence
• Heads of Customer Experience
• Heads of Customer Service Operations
• Heads of Customer Care
• Heads of Customer Service
• Customer Support Innovation
• Heads of Digital Business Solutions
• Service Delivery Department Head
• Area Head of Customer Experience
• Vice President Customer Experience & Service Operation
• Vice President of Customer Care
• Vice President Customer Success Platform
• Customer Service Delivery
• Customer Care Team Lead

2023 Speakers

Ashutosh Sharan
VP Customer Solutions Southeast Asia, MasterCard

Jayraj Nair
Customer Experience Lead-ASEAN, ZOOM

Nathan Guy
Head of UCaaS Asia Pacific, ZOOM

Mohit Sagar
CEO, Editor-in-Chief, OpenGov Asia

2023 Sponsor

• Zoom