Ensuring operational resilience in a hyper-digitised environment 2021 | The Asian Banker | 5 August 2021 | Virtual Event

The financial services industry has witnessed an accelerated shift towards digitisation since the outbreak of COVID-19 pandemic. Customers expect differentiated experience, faster and completely digital mode of delivery and real time transactions while institutions feel the need to improve operational efficiency and resilience. These necessitated greater end-to-end automation of workflows and integration of risk management and control into digitised processes and customer delivery.

The changing regulatory environment and customer behaviour are also encouraging financial institutions (FIs) towards the adoption of open banking frameworks and application programming interface (APIs) to scale services, deepen customer engagement through partnership with fintechs and other financial players.

As a result of this push towards digitisation, new vulnerabilities and gaps in systems have emerged and FIs are facing increased incidence of frauds as well as cyber related risks and threats. As institutions shift to digital and remote work to maintain business continuity during the pandemic, they are exposed to vulnerabilities in the systems. There is need for more robust control, compliance and governance frameworks to increase operational resilience. Banks and non-banks alike are more focused on realising the gains of operational efficiency through improved productivity, product delivery and customer satisfaction.

This RadioFinance session will debate key issues impacting the ongoing transformation within the industry and discuss the different approaches practised by various market players. The discussion will offer clear insights on:
• Trends driving digital transformation and adoption of technologies such as APIs, open banking and cloud, to enable new business models and enhance customer experience
• Automating and digitising end-to-end workflows and processes for greater efficiency, control and resilience
• Ensuring the security, stability and robustness of IT processes and services as part of integrated risk management
• Rethinking cybersecurity and building effective defence through integrated initiatives
• Implementing a strong risk and compliance-based framework with effective enterprise level data aggregation and analytics