Field Service Amelia Island 2020 | Field Service Events | 1 September 2020 | Virtual event

Technology is the key in the ignition for service development. In our previous events, we’ve spoken broadly about some of the applications for technology-fueled servitization. In this virtual event, we’ll be looking at ways in which technology can improve specific service processes to create better results and drive efficiency.

From the smart-tools that technicians are using to improve their first time fix rates, to the development of AI driven automations, you’ll get the ideas you need to make sure your service delivery is top-notch and on pace with your competition.

2020 Speakers

Thomas Hollman
Executive Director, Center for Services Leadership, W.P. Carey School of Business, Arizona State University

Guilherme Blaschke
Vice President of Customer Experience, Mack Trucks

Scott Gilbey P.Eng. (ret.), MBA, CCXP
Thought Leader, CX and Process Improvement Expert

Agustin Sanjur
Director, Field Service Operations, Americas, Tetra Pak

Mark Brewer
Vice President of Service Industries, IFS

Jim Noble
Senior Vice President, Risk Engineering, eDriving

Denise Murroni
Customer Success Manager, eDriving

John L. Corliss
VP Global Service & Sales Operations, Fluidigm

Rony Joseph
Sr. Manager, Customer Experience, Cisco Systems, Inc., Americas

Andrew Tanskey
US Offer Manager - EcoStruxure Edge, Services and Advisors, Schneider Electric

Dr. Marlene Kolodziej DBA, ITIL
Vice President, Centralized Services, Ricoh USA, inc.

Jonathan Weiss
Vice President – Emerging Technologies, Software AG

Jonathan Skelding
VP of Business Strategy and Operations, Turbo Systems

Corinna DalColletto
Director of Solution Delivery, Zinier

Kevin Maufer
Head of Customer Success, Zinier

David Goforth
VP Sales North America, Ecolab

Rick Stokes
Area Technical Support Manager, Ecolab

Rodney Clark
VP IoT and Mixed Reality Sales, Microsoft

2020 Partners

• eDriving
• IFS
• Microsoft
• ServiceMax
• Software AG
• Turbo Systems
• WBR Insights
• Zinier