Field Service Amsterdam 2019 | Worldwide Business Research | 4 November 2019 | NH Collection Grand Hotel Krasnapolsky, Dam 9. 1012 JS, Amsterdam, The Netherlands

Advancing Service Together

Field Service is where 350+ cross-industry service, support and customer success executives come together to build world-class operations.

With industry-leading, forward looking content, Field Service is designed to help you achieve service excellence and profitability.

Why Attend?

More Ideas to Move Your Service Organization Forward, Faster.

With 60+ speakers from industry leading companies, the largest service speaking faculty in Europe, Field Service is your best opportunity to learn from your competitors and develop key strategies that will help you have a transformative impact on your organization.

2019 Speakers

Grant Walker
Regional CEO, Service - Northern Europe & Middle East, Siemens Gamesa

Charles Classiot
Head of Maintenance Central Support Agency, Engie Green

Eric Le Joliff
VP, Strategy - Global Field Services, Schneider Electric

Erik Lapre
Vice President, Services, Schneider Electric

Miguel Ángel Hernanz
Vice President/Head, Global Service Delivery Transformation, Philips

Ralf Bootz
Global Customer Service Market to Order Lead, Philips

Henrietta Haavisto
Head of Service Transformation Change Management, Global Maintenance, KONE

Martin Fischer
Head of Global Service and Customer Care, Carl Zeiss Microscopy

Mark Schiphorst
VP Global Service Excellence, Thermo King

Jean-Pierre Braun
Vice President, Global Field Force, Nokia

Sebastian Umbreit
VP Global Technical Services & AWP EMEAR, Terex

Rajat Kakar
VP Services Business, Fujitsu

Andrea Pisoni
Vice President, OCC Club

Christian Kundert
Service Operations & Product Support Manager, Caterpillar

Peter Gijbels
Global Portfolio Manager, Endress+Hauser

Louise Murton
Head of Operations – Aftersales, Baxi

Venkata Reddy Mukku
Director, Worldwide Service Organisation, Bruker Nano Analytics

Stef Vanneste
CEO, Astelom Group

Christian Nolte
Vice President, Global Service–PCM, WMF Group

Edward Bownass
Director, Global Field Service, BT

Stefan Guldner
Director Service & Support, Europe, Middle East & Africa, Abbott Molecular

Claire Keelan
Service Director, UK&I, Johnson Controls

Zoltan Gal
Global Service Sales Manager Power Protection, ABB

Stéphane Dufoix
EMEA Service Director, bioMerieux

Norbert Kamberg
Director, Global Operations - Field Services & Tools, Siemens Power & Gas Services

Rokus Harder
Director of Field Support & Education, Philips

Peter Langworthy
EMEA Service Director, GE Healthcare

Ferdinand Juhas
Europe, Middle East & Africa Customer Services, Siemens Healthcare

Jan van Dijk
Regional Sales Leader, Connected Services - Benelux, Honeywell Bulding Solutions

Matthew Hemmings
Director - Fibre Network Delivery, UK North, Openreach

Love Bergquist
Customer and Consumer Services Director, Miele

Ann Sørensen
Global Competence Manager, Alfa Laval

John Klein
Service Operations Director, Grundfos

Stefan Claes
Managing Director, ZEISS Benelux

Marko Heino
Director, Asset Reliability Optimization, Valmet

Anthony Musgrave
Business Unit Manager - Field Service, Olympus Medical

Perry Leijten
Senior Manager After Market Service, Pentair Filtration Solutions

Annemarie de Jong
Director, Customer Relations, Sonnen

Petro Luft
Strategic Key Account Director EMEA, Fluke Biomedical & Raysafe

Dr. Olaf Schulz
Director Global Service & Customer Support, Bruker Nano Analytics

Fabian Rodriguez
Field Systems Manager, Viasat

Thomas Kraft
Director Partner Business, PEAK-Service, A Part of QIAGEN

Drew Mackie
Contracts Manager, Morrison Construction - Galliford Try

Paul Joesbury
Commercial Operations Director, HomeServe

Alec Pinto
Regional Service Manager DACH & High Growth Markets, Leica Biosystems

Ferry Kalfsvel
Managing Director, Supply Chain Solutions, Centric

Jean-Michel Constant
Director, Sales Operations - EMEA, Terumo BCT Europe

Merete Kræmmer Christiansen
Global Market Manager, FOSS

Annika Roelofs
Training Department Team Leader, Bentec Drilling & Oilfield Systems

Mark Farrar
Head of Field Service, Allvotec

Mark van der Wolf
Director Service & Projects, MOBA

Sean McBride
Senior Manager, International Technical Support, Aviat Networks

Frank Odogu
Head Of Customer Service, Atlas Converting Equipment

Koen Heikens
Transition Manager, Servilux Service

Patrick Jansen
Manager Field Service Department, VBR Turbine Partners

Ronald Meijaard
Business Management Lead, Global Customer Service and Support (CS&S), Hitachi Vantara

Alexander Alten – Lorenz
Managing Director, digitalgrid

Didier De Vos
VP EMEA Service & Solutions, Glory

Robin Butler
Former Interim Director of Enterprise Field (Engineering) Service, BT

Kerstin Stamm
Former VP of Service Marketing at Diebold Nixdorf & Marketing Advisor, Diebold Nixdorf

Christine Hansen
Sleep Expert to CEOs, Executives, and Successful Entrepreneurs who want to sleep but can't Sleep Like A Boss

Fabrizio Battaglia
Partner, Global Partners Training

Kieran Notter
VP, Global Customer Transformation, ServiceMax

Sajith Sahadevan
Global Product Marketing Lead, Microsoft

John Hunt
Managing Director EMEA, Astea International

Rohit Joshi
SVP Supply Chain Transformation, Entercoms

Marcin Szymanski
Chief Sales Officer and Operation Manager, XMReality AB

Piotr Wójcik
Product Manager, Comarch

Marne Martin
President, Service Management Business Unit, IFS

Sarah Nicastro
Field Service Evangelist, Future of Field Service

Martin Green
Region VP of Sales, EMEA, Salesforce

Sara Mueller
Portfolio Program Director, Field Service

2019 Sponsors

• Astea
• ClickSoftware
• Comarch
• Entercoms
• Future of Field Service
• Global Partners Training
• Gomocha
• Help Lightning
• IFS
• Localz
• Marketii
• Microsoft
• McKinsey & Company
• OverIT
• PTC
• Salesforce
• Scandit
• ServiceMax
• SightCall
• XMReality