Field Service Asia 2018 | Worldwide Business Research (WBR) | 13 November 2018 | Amara Sanctuary Resort Sentosa, Singapore, Sentosa Island, 1 Larkhill Rd, Singapore 099394

Where the top minds from Asia’s biggest manufacturers, telecoms and residential/commercial services gather to brainstorm how to build world-class service and support operations. With innovative content focused on transforming service priorities, Field Service Asia is designed to help take your programme from a traditional customer care center to a revenue generating resource.

2018 Speakers

Hank Stokbroekx
VP of Enterprise Services, Huawei

Arnaud Allouche
Global Head, Field Customer Services & Support, Hitachi Vantara

Afizulazha Abdullah
Managing Director, On Site Services

Zahari Abdul Jalil
Head of Operations, On Site Services

Ravi Madavaram
Head of Customer Experience, Axiata

Adolfo Duran
Head of Service Delivery, Customer Experience Management & Contact Center, PLDT

Toshio Ono
Global Head of Service, Mitsubishi Aircraft Corporation

Anila Fredericks
Head of Customer Service Operations, Telstra

Sandeep Bharadwaj
Head of Field Service, Commercial Vehicle, Tata Motors

Remon Rensen
Global Head of Field Engineering, Speedcast

Douglas Lim
Global Head of Customer Service, TPV Technology

Robinson Uy
Chief Technical Officer and Former Head of Technical Group, Meralco

Arvind Gulati
India Head of After Sales Service, Xiaomi

Hairul Nizam Ramli
Head of After Sales System, Honda

Jamie Morais
Head of After Sales Dealer Operations, APAC, Nissan

Mohd Kamarul Azmi Mohd Nordin
Head of Project Management, Group After Sales, Honda

Navin Kumar
Head of Service, South Asia, HTC

Norazmi Md Taib
Head of After Sales, Naza Kia Malaysia

Michael Wu
Service Director, China, Toshiba Carrier

Antonius Inggil Paripurnanto
Owner and CEO, Qualita Indonesia

Srinivas Chitikala
Head of Field Service, Automotive Axles Limited

Edmund Cheng
Head of Customer Service, Mercedes-Benz Centre, Cycle & Carriage

Maisarah Binti Ismail
Head of Service Delivery, TIME dotCom

Boon Teck Zu
Head of Field Service, South Asia, Telstra

Ganesh Narayanan
Head of Network Operations, Singtel

Max Goh
Head of Customer Service and Operation, MyRepublic

Benjamin Leong
General Manager, Moog Aircraft Services Asia

Bonaventure Wong
General Manager of Service, Sime Darby

Ronald Zielinski
Global VP of Customer Care, Coherent

Sid Hite
Global Service Director, Micromeritics Instrument Corporation

Trond Lillebo
Global VP of Field Service, Inmarsat

Sze Shong Ng
Global Director of After Sales Support, Amway

Christian Schmid
Global Head of Service Operations, Belimed

Marko Akras
Senior VP of Service, APAC, Konecranes

Gautam Borah
VP of Customer Service Operation, Vodafone

Sae Kwon
Vice President, Technical Services - Asia Pacific, Japan, & Greater China, Cisco

Steve Tu
Vice President of Services, Asia, FOSS

Troy Smith
Customer Support Director, APAC and Oceania, Aircelle

Francis Ngkaion
Regional Head of Service Operations, Caterpillar

Jordan Argiriou
Head of Service, APAC, Qiagen

Pierre Betoliere
Head of Field Service Operations, APAC, Middle East, Africa & South America, Schneider Electric

Nima Bahadori
Service Director, Schindler

Jaco Bierman
Head of Service Operations, ASEAN, GE Healthcare

Sudheer Shetty
Director of Service Transformation, APAC, OTIS

Simon Griffiths
Service Development Head, Europe, Africa, Middle East & Eurasia, Caterpillar

Sachin Mallya
Technical Service Director, APAC, Johnson & Johnson

Anurag Bhatnagar
Head of Service & Support, APAC, Kathrein Group

Ravinthran Dhamodaram
Director of Service APAC, Ortho Clinical Diagnostics

Joris Hitier
Head of After Sales and Spare Parts, APAC, Piaggio Group

Anthony Koh
Head of Service, Asia, Integra LifeSciences

Dario Samarzija
Head of Support, EMEA, Alfresco

Scott Westall
Head of Technical Services, ASEAN and Korea, Cisco

Rayan Mukhtar
Head of Service, Southeast Asia, Waters

Pol Llahuna
Field Service Logistics & Network Design Manager, Schneider Electric

Fathi Bakar
Head of Field Service, APAC, KVH Industries

Rod Stevens
Regional Field Services Manager, APAC, NetApp

Matthew Metcalfe
Former Director of Customer Experience, APAC, Wright Medical Technology

Aaron Tan
Head of Service, ASEAN, Sri Lanka and Bangladesh, Lectra

Edmund Sol
Head of Field Service, Asia, Cymer

Daryl Check
Director of Service Delivery, IBM Services

Prakash Punjabi
Director of Service, Glory Global Solutions Asia Pacific

Raju Rao Kandikatti
Head of Customer Service, Siemens Healthcare

David Harding
Area Service Director, APAC, Abbott Diagnostic

Eduardo Imperial
Head of Service Management, Asia, Vodafone Global Enterprise

Joseph Chua
Senior Manager, Strategic Services for APAC, Abbott Diagnostics

Amos Oh
Head of Service and Repair, APAC, Arthrex

Yves Van Ryckeghem
Technical Service Manager, APAC, Flint

Marco Reinhardt
Head of After Sales, Singapore, Piller

Azran Osman-Rani
TEDx Speaker, Ex-CEO, iflix & Air Asia X

Lubor Ptacek
Vice President, Product Marketing, ServiceMax from GE Digital

Paul Hesselschwerdt
Partner, Global Partners

John Heald
Global Vice President Solution and Strategy, SAP Hybris Service

Andrew Vlachiotis
VP of Sales APAC and Japan, ClickSoftware

Mark Brewer
Global Director of Service Management, IFS

Peter Vasey
Head of Marketing, APAC, LogMeIn

Scott Sobera
VP of Sales, Help Lightning

Alex Leroux
Head of APAC, Sightcall

Jan van Veen
Founder & Managing Director, moreMomentum

2018 Sponsors and Partners

PRINCIPAL PARTNERS:
• SAP
• ServiceMax
• LogMeIn

STRATEGIC PARTNERS:
• ServiceSource
• IFS

ASSOCIATE PARTNERS:
• ClickSoftware
• Global Partners
• Help Lightning
• SightCall]
• WorkForce Delta
• Zuper

EXHIBITION PARTNERS:
• Hitachi Solutions
• Astea
• Ducont

GUEST SPEAKER PARTNER:
• London Speaker Bureau

GLOBAL MEDIA PARTNER:
• Field Service News

MEDIA PARTNERS:
• APAC CIOoutlook
• CIO Review
• CX Network
• Enterprise Mobility Exchange
• Field Technologies
• IoT Council
• Teleuptodate