Field Service Europe 2018 | Worldwide Business Research (WBR) | 27 November 2018 | NH Collection Amsterdam Grand Hotel Krasnapolsky, Dam 9, 1012 JS Amsterdam, Netherlands

Field Service is an event where service, support and customer care meets inspiration! With innovative content focused on transforming service priorities, Field Service is designed to help take your program from a traditional customer care center to a revenue generating resource.

2018 Speakers

Grant Walker
Regional CEO, Service - Northern Europe & Middle East, Siemens Gamesa

Norbert Kamberg
Director, Global Operations - Field Services & Tools, Siemens Power & Gas Services

Hans-Jürgen Brass
Senior Director/Global Lead, Account Stabilization Team, Dell EMC

Martin Zamba
Director, Field Services - EMEA, Dell EMC

Pedro Wiendels
Director, Field Service, Airbus

Phil Wolfenden
Vice President, Customer Experience Centres, Cisco EMEAR

Chris Dexter
Senior Director, Technical Services, Cisco Systems

Christian Kundert
Customer Support Agreements (CSA) Team, Caterpillar

Jean-Pierre Braun
Vice President, Global Field Force, Nokia Jean-Pierre Braun

Miguel Ángel Hernanz
Vice President/Head, Global Service Delivery Transformation, Philips Miguel Ángel Hernanz

Rokus Harder
Director, Field Support & Education, Philips

Eric Le Joliff
Vice President, Strategy - Global Field Services, Schneider Electric

Hichem Bouafoura
Vice President, Sales & Marketing Excellence - Global Field Services, Schneider Electric

Erik Lapre
Vice President, Services, Schneider Electric

Martijn Miedema
Senior Program Manager, Service Innovation, Thermo Fisher Scientific

Chris Borrill
Vice President, Services - Land & Air Systems Global Business Unit, Thales Group

Rajat Kakar
Vice President, Services Business, Fujitsu

Jan van Dijk
Regional Sales Leader, Connected Services - Benelux, Honeywell Bulding Solutions

Massimo Lenzi
Head, Customer Service - Homeland Security & Critical Infrastructure, Leonardo

Alisandra Rizzolo
Vice President/General Manager, Customer Experience, Stryker Alisandra Rizzolo

Wolfgang Jussen
Vice President, Lifecycle Management, Vestas

Tony Gattuso
Head, Global Technical Support & Next Generation Service Delivery Technology, Xerox

Stefan Guldner
Head, EMEA Customer Support - Medical Systems Division, Olympus Europa

Alexandre Marrot
Director, Services & Maintenance, Conduent

Stefan Vanneste
Vice President, EMEA, Terumo Medical Products

Jean-Michel Constant
Director, Sales Operations - EMEA, Terumo BCT Europe

Clinten van der Merwe
Director, Service - EMEA, Smiths Detection

Salim Ceylan
Director, Service Delivery - MU Turkey & Central Asia, Vertiv

Ronald Meijaard
EMEA Service Business Governance, Hitachi Vantara

Knud Midtgaard
Vice President, Operations, Alfa Laval

Sébastien Bergé
Director, Operations Planning - Metallic Supply Chain, Metso Minerals

Alexander Lehner
Vice President, Customer Services, FLSmidth

Stéphane Dufoix
Director, Service - EMEA, bioMérieux

Venkata Reddy Mukku
Vice President, Worldwide Service & Support, Bruker Nano Surfaces

Hansueli Goeldi
Senior Director, OneSource Sales & Service - EMEAI, PerkinElmer

Joerg Brandstaedter
Vice President, Global Service Excellence, QIAGEN

Martin Gilday
Senior Vice President, Global Service, Elekta

Wayne Cowan
Director, Service & Repair - EMEA/APAC, Integra Lifesciences

Christophe Bassole
Vice President/General Manager, Service - EMEAI/APAC, Tektronix

Walter Wetzelaer
Director, Global Service Sales, Leica Microsystems

Alec Pinto
Regional Manager, Service - DACH & High Growth Markets, Leica Biosystems Alec Pinto

Meir Elharrar
Managing Director/Director, European Service, Brooks Automation Semiconductor Group

Sean McBride
Senior Manager, International Technical Support & EU Field Services, Aviat Networks

Uwe Heemann
Head, Commercial Aftersales, Bentec Drilling & Oilfield Systems

Annemarie de Jong
Director, Customer Relations, Sonnen

Petro Luft
Strategic Key Account Director, EMEA, Fluke Biomedical & Raysafe

Thomas Hubert
Head of Sales Management & Processes, Bombardier Transportation

Jacques Arrighi
Senior Vice President, Business Line Sales Applications & Services, STILL GmbH

Didier De Vos
BNL Head of Country/Director, Service & Solutions - EMEA, Glory Global Solutions

Florian Hager
Innovation Manager, Customer Services, Siemens Healthineers

Mathieu Jonker
Director & Founder, Artilience

Maj. Chris Hunter QGM
Counter-Terrorist Bomb Disposal Specialist, British Army (Retired)

Fabrizio Battaglia
Partner, Global Partners

Samir Gulati
Chief Marketing Officer, ServicePower

Marc Guthrie
Chief Operating Officer, Help Lightning

Scott Montgomerie
Co-Founder & Chief Executive Officer, Scope AR

David Nedohin
Co-Founder & President, ScopeAR

Markus Reischl
Senior Vice President, EMEA, Coresystems

Michael Murphy
Vice President, International Operations, Librestream

Karen Mehal
Vice President, Field Service Lightning, Salesforce Service Cloud

Hilla Karni
Vice President, Product & Customer Marketing, ClickSoftware

JB Chong
EMEA Business Development Lead - Dynamics 365 for Field Service, Microsoft

Oliver Lemanski
Managing Director, EMEA, OnProcess Technology

David Lopes
Senior Director, Design & Customer Innovation, ServiceSource

Jordi Boza
Director, Sales - EMEA/LATAM, Vuzix

Coen Jeukens
Director, Global Customer Transformation, ServiceMax from GE Digital

Andrea Bach
Senior Solutions Consultant, Trimble

Olaf Herrscher
International Sales Manager, Docware

Juan Gutiérrez Botella
Europe Digital Sales & Service Lead, Avanade

Andrea Bardini
Product Manager, OverIT

Sara Mueller
Portfolio Director, Program Development, Field Service Events

2018 Sponsors and Partners

SPONSORS:
• Avanade
• AnswersAnywhere
• ClickSoftware
• Cognizant
• Docware
• Global Partners
• Gomocha
• Help Lightning
• HP
• IFS
• Librestream
• Microsoft
• OnProcess Technology
• OverIT
• Salesforce Service Cloud
• SAP
• ScopeAR
• ServiceMax
• ServicePower
• ServiceSource
• Trimble
• Vuzix
• Xplore Technologies

GLOBAL MEDIA PARTNER:
• Field Service News

MEDIA PARTNERS:
• CIO Review
• CSM
• Field Technologies Online
• FierceHealthcare
• FierceBioTech
• IoT Council
• National Association of Service Managers (NASM)