Field Service Europe 2024 | Worldwide Business Research (WBR) | 27 October 2024 | Hotel Okura Amsterdam, Ferdinand Bolstraat 333, 1072 LH Amsterdam, Netherlands

We launched Field Service in 2002 and have been dedicated to supporting the growth of the service industry ever since. What started off as 100 people in a room discussing the future of service has become 500 senior level service executives being inspired while learning and developing their company as well as their careers.

"Field Service was a great conference! The speakers, panel members and round table participants were insightful and presented thought-provoking material which will help all of us stay on the cutting edge of service excellence. It was a good opportunity to network with peers and suppliers from throughout North America. I will definitely be back." - Vice President Service, Gerber Scientific

How Do We Do It:
Worldwide Business Research LLC, the organizers of Field Service, is a full service conference production company - our core area of expertise. Other event companies also have publications, online portals, and sometimes outsource their conferences, but we ensure that what you get from us is coming directly from us. From concept to delivery, we put together everything that comes with running the event.Not many companies can claim this.

At Field Service, whether it's an interactive roundtable discussion, case study presentation, panel, or one-on-one Q&A, you'll have the chance to get the solutions you are looking for. You will receive targeted, niche learning opportunities throughout the conference.

2024 Speakers

Marco Hugo Gutierrez
VP Customer Service Operations EMEA, Tetra Pak

Yasir Sheikh
Global Head of Application & Connected Services, Honeywell

Dhaval Shah
Director of Offer Management - Digital Buildings, Schneider Electric

Agnès Jaboulet
AI Governance Director, Schneider Electric

Chiara Maiello
Senior Director Global Services, Chemical Analysis, Thermo Fisher Scientific

Tanjef Szellas
Director Global Service Performance Enablement, Leica Biosystems

Alec Pinto
EMEA Service Centre of Excellence Leader, Leica Biosystems

Paul McDermott
Director of Service and Support, T2 Biosystems

Ivo Siebers
SVP Global Logistics, TK Elevator

Luis Angel González
Head of Service Excellence, Franke Coffee

Erik Lapre
VP Global Services, VMI Group

Didier De Vos
VP EMEA Service & Solutions, Glory Global

Jean-Claude Jobard
Vice President EMEA, Marmon

Maria Jose Aguado
Global Service Parts Program Director, Glory Global

Norman Apfelbaum
VP of Global Customer Service, Coherent Inc.

Clinten van der Merwe
SVP, Head of Global Service and Project Management, TOMRA Recycling

Alexander Dux
Sr. Director, Global Commercial Service, Hach

Jordy Schuller
Associate Director of Services, Me-Med

Florian Zille
Business Process Analyst / Product Owner CRM Service Analytics, Carl Zeiss Microscopy

Rokus Harder
Director of MRI Field Support & Education, Philips Healthcare

Christophe Hiette
Remote Service Manager, Cytiva

Ralf Bootz
Services and Solution Delivery Lead, International Markets, Philips

Anna Bonerandi
Director Technical Service, Donaldson

Kevin Pritchard
Operations Director, Zoll Medical Corp.

Philipp Jaeger
Data Engineer/Product Owner, Zeiss Digital Partners

Ian Channing
Customer Care Service and Technical Director EMENA, JBT Corp.

Moritz Siegel
Service Excellence Manager, Franke Kaffeemaschinen AG

Goran Olsson
Senior Director Service Business & Strategy, Marel

Johan Enters
Director Global Service Business, Marel

Steven Randall
Head of Service CoE, BDR Thermea Group

Jaanika Saar
Global Lead for Digital Customer Interactions, Siemens

Marcel Schapp
EMEA Director Service Sales Management, Otis Elevator Co.

Michelle Meeder
Director Operations Nordics, Johnson Controls International

Jean-Michel Constant
Director, Sales Operations - EMEA, Terumo BCT Europe

Reinier Welschen
Aftersales Director, Electrolux Group

Steffen Polster
Director Customer Service Operations, Tetra Pak

John Burley
Chief Technology Officer, Q-Bot

Dayna Kivell
Head of Robot Operations, Q-Bot

Jean-Thomas Célette
CEO, Coresystems

Alvaro Pombo
CEO & Founder, TrueContext (formerly ProntoForms)

Miroslaw Dynia, PhD
Director Product Management, GMS

Karolina Kostrzewa
Business Process Expert, GMS

Kevin Herring
Global Field Service Management GTM, ServiceNow

Hans Goettlinger
VP Sales - DACH & UK/Nordics, SightCall

Maureen Azzato
Portfolio Director, Worldwide Business Research

2024 Sponsors

• Aquant
• Baxter Planning
• Coresystems
• Dezide
• Fieldcode
• Help Lightning
• IFS
• GMS Development
• GoFormz
• MARKT-PILOT
• proaxia
• ServiceMax, a PTC Technology
• ServiceNow
• SightCall
• Syncron
• TeamViewer
• TrueContext
• Velrada