Field Service Fall 2018 | Worldwide Business Research (WBR) Events | 27 August 2018 | Ritz-Carlton Amelia Island, 4750 Amelia Island Pkwy Fernandina Beach, FL 32034, USA

Advancing Service Together.

The Event For Leaders In Customer Care, Service & Support.

What is Field Service?
•Field Service is where cross-industry service leaders connect, learn, and inspire.

Who Attends Field Service?
•From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

2018 Speakers

Yonni Hoffman
Head of Lodging Service Business, KONE Americas

Jeremy Rainwater
Senior Vice President, USA Schindler Elevator

Srdjan Mucibabic
Vice President Customer Support, Husky Injection Molding Systems

Jack Fanneron
President, The BP Group

Jonathan Giaramita
Chief Financial Officer, The BP Group

Nikki Bishop
Head of Global Field Service & Digital Operations, Siemens

Edward Morris
Head of Digital Operations, Power Generation Service, Siemens

Bob Latvis
Regional Vice President, Technical Operations, Comcast Cable

Hank Stokbroekx
Vice President, Service Marketing, Huawei Enterprise Business Group

Laura McCarty
Senior Director, Technical Services, Cisco

Tanneshia Kirby
Executive Vice President, Quality, thyssenkrupp Elevator

Robert Horton
Director of Field Service Operations, ABB

Allen Filson
Director, Professional Services – Production Printing Solutions, Canon Solutions America

Tony McGraw
Vice President, Central Operations – North American Building Solutions, Johnson Controls

Christina Gray
Director, Service Readiness & SMA Operations – Patient Care & Monitoring Solutions, Philips Healthcare

Tom Voirin
Director, Software & Service Support, Philips Healthcare

Paul Hatfield
Director, Service, New Holland North America

Heather Cone
Head of Platform Design, ServiceLive

John Ancona
Senior Director, Operations, ServiceLive

Bob Sucaet
Vice President, Global Flow Lifecycle Services, Emerson Automated Solutions

Gerard Hwang
Director, Service Marketing, Emerson Automated Solutions

Chris McClain
Planning Section Chief, Incident Management Team, Southern Company

Ron Pellegrini
Vice President & Head of Field Service LD/POC, Siemens Healthineers

Fred Lawler
Senior Vice President, Global Field Services, CenturyLink

Nick Rossetti
Senior Vice President, In-Home Services, Dish Network

Sarah Johnson
Director, Customer Service, TechnipFMC

Matt Gates
Vice President, Energy Management Services & Solutions, Trane

Rod Johnson
Head of Service & Direct Sales Operations, Farmers Insurance

Dot Mynahan
Director, Field Operations, Otis Elevator

Renee Kersey
Vice President, Operations Support, Xerox

W. Christopher Bade
Vice President & General Manager, Global Service, L3 Security & Detection Systems

Jon Kent
Corporate Manager Field Service and Mobility, Cox Communications

Fred Walkover
Vice President, Operations – Mid-Atlantic, Altice USA

Marlene Kolodziej
Associate Vice President, Service Delivery, Northwell Health

Melissa Girt
Controller & Director, Global Technical Service Operations, AGCO

Joshua Russell
Project Business Analyst – Global Technical Service Projects, AGCO

Tom May
Vice President, Fleet Operations, CRH Americas Materials

Fernando Cardoso
General Manager, Service, NCR

Govind Sundararajan
Global Director, Services Business, ROCKWELL Automation

Craig Bruns
Vice President, Customer Support, Crown Equipment Corporation

Randy Rothrock
Former Senior Director, Global Services, Hitachi Vantara

Gregory Ratcliff
Director, Life-Cycle Management, Vertiv

Michael Johnson
Global Director, Commercial Services, Smiths Medical

Thomas Maiello
Director, Global Product Support, Smith's Detection

Ken Vaughn
Director, Global Sorter Support & Self Maintenance Solutions, Pitney Bowes

David D. Douglas
VP Service Management, Scientific Games

Patrick Dell
Regional Director, Service, Varian Medical Systems

Margie Custin
Head of Service, Mettler-Toledo

Len VanderHulst
Head of Service Business Development – Global Service, Mettler-Toledo

Brian Dowler
Vice President, Aftermarket Services, Conair

Randal Hill
Worldwide Service Parts Operations, Carestream Health

Horacio Saenz
Director, Global Services, Dover Fueling Solutions

Idella Johnson
Product Support Engineer, Pitney Bowes

Mary Proud
Global Client Care Coordinator, WW Sorter Support, Pitney Bowes

Ira Busman
Vice President, Customer Service, Okuma America

Greg Burcham
Head of Service Effectiveness, MilliporeSigma

Steve Meyers
Director of Retail Field Services, vivint.SmartHome

Chris Varley
Director, Field Service, Catalina

Carlos Zuniga
Vice President, Operations, Cross Country Home Services

Ray Battani
Vice President, Service, ColonialWebb

Charles Hughes
Vice President, Technical Site Services, Acuative

John Clevenger
Vice President, Services & Aftermarket, Nederman Mikropul

Dan Schiess
Business Process Manager, Fluid Management

Sid Hite
Director, Global Service, Micromeritics

Christopher Dann
Director, Technical Services – North America, Durst Image Technology

Kevin Young
Vice President, Global Services – Americas, Munters Corporation

Syd Briggs
General Manager, Steele-Waseca Cooperative Electric

Bruce Breeden
President, Field Service Resources

Scott Wooden
Field Services Manager, Card-Monroe Corp.

Ralph Rio
Vice President, ARC Advisory Group

Stacey Epstein
Chief Executive Officer, Zinc

Alvaro Pombo
Chief Executive Officer, ProntoForms

Rama Sreenivasan
Chief Executive Officer, Blitzz

Shahar Chen
Chief Executive Officer & Co-Founder, Aquant

Assaf Melochna
Chief Operating Officer & Co-Founder, Aquant

David Giannetto
Chief Operating Officer, Astea

David Bochenski
Chief Technology Officer, Cognito iQ

David Nedohin
President, ScopeAR

Scott Sobera
Senior Vice President, Sales Help Lightning

Joe Hart
Senior Vice President, Corporate Improvement, Goodman Networks

Karen Mehal
Vice President, Field Service Lightning, Salesforce Service Cloud

Patrice Eberline
Vice President, Global Customer Transformation, ServiceMax from GE Digital

Jeff Bonnell
Vice President, Industry Solutions, Coresystems Software USA

Martin Boggess
Vice President, Manufacturing & Supply Chain, Hitachi Solutions America

Michael Mendoza
Field Service Practice Lead, Hitachi Solutions America

William Patton
Executive Director, Business Development, Starr & Associates

David Lopes
Senior Director, Design & Customer Innovation, ServiceSource

Andrew Thomas
Product Manager, Field Service Management, Mize

Sara Mueller
Portfolio Director, Program Development, Field Service Events

2017 Past Speakers

Denise Rundle
General Manager & Partner, Customer Service & Support, Microsoft

Johnny Johnston
SVP Business Enablement, National Grid

James McAnally
VP Global Support Delivery, Hewlett Packard Enterprise

Adrian Paull
VP Customer & Product Support, Honeywell Home and Building Technologies

Robert Horton
Director of Field Service Operations, ABB

Daniel M. Przislicki
VP Service Support Operations, Canon Solutions America

Mauricio Martinez
Executive Director, Maintenance & Managed Services, Fujitsu Network Communications

Joao R. Pontes
Director, Customer Experience & Support, Latin America, John Deere Brasil

2018 Sponsors & Partners

LEAD SPONSORS:
• AnswersAnywhere
• Aquant
• Astea
• Blitzz
• Cognito iQ
• ContactEngine
• Coresystems
• Field Nation
• Goodman Networks
• Help Lightning
• Hitachi Solutions America, Ltd
• HP
• IFS
• MapAnything
• M-ize
• MobileFrame
• National OnDemand, Inc.
• Progress
• ProntoForms
• Salesforce Service Cloud
• Scope AR
• ServiceMax
• ServicePower
• ServiceSource
• Starr & Associates
• Timing
• Toshiba
• VANTIQ
• Wind River
• WorkMarket, an ADP company
• Zinc

MEDIA PARTNERS:
• CIOReview
• Customer Service Manager
• Energy Central
• Enterprise Mobility Exchange
• Field Service News
• Field Technologies
• FierceMarkets
• National Association of Service Managers (NASM)