Field Service Management Summit USA 2025 | we.CONECT Global Leaders GmbH | 16 March 2025 | Paradise Point Resort & Spa, 1404 Vacation Rd | San Diego, CA 92109, USA

The annual conference for service dispatching, support, customer service and deployment management!
Networking the value chain of your field service, incorporating the deep understanding of your customer needs, Fast handling of customer concerns with a comprehensive field service management, Harmonized service processes, less costs, more revenue - a lot depends on a modern and efficient FSM. This summit brings leaders of field service, operations management, maintenance, digitalization, skills shortage and customer care together to discuss challenges, strategies and solution approaches for first-class field service management and to increase efficiency as well as service quality and profitability in the field. Meet and network with more than 100 service leaders from manufacturing companies, infrastructure companies and commercial service companies.

Top level networking meets concentrated expertise: Our event offers numerous networking opportunities to get into conversation with speakers, participants, moderators and solution providers. To ensure that you can discuss your specific interests in a targeted manner and network appropriately, selected matching processes are already in place in advance. Join our direct exchange with numerous personally invited and carefully selected executives from well-known companies and jointly discuss best practices, trends, current projects and issues from your industry or pave the way for long-term planning - that's what the Field Service Management USA stands for.

Key Topics:
• Deployment planning and control – What tool-supported optimization approaches are there?
• Selection, deployment and handling of technician assistance systems? – How do you get the appropriate management buy-in?
• Outsourcing of Field Service Management – What structured benefits can be generated for your company here?
• Soft skills and training of field technicians – How can increasing technical complexity and changing customer requirements be managed in the future?
• Optimize FSM planning – How can processes be coordinated and after-sales processes integrated?
• Machine data and condition monitoring – What are the pros and cons of in-house development versus purchasing?
• Optimization of servicing and maintenance schedules – How can Big Data and Predictive Maintenance be used beneficially here?
• End-2-End Service Management – Are the technical possibilities already fully exploited here?
• Deployment of mobile tools – What tools do you use to ensure deployment even with fluctuating connectivity?
• Digitized communication and handling of service-relevant data – Which tools are the big innovations in the service-customer relationship?

2025 Speakers

MODERATORS:

Douglas Zimmers
AVP - Business Development 5G, MEC & ANE

Mirel Sehic
VPGM Cybersecurity

Tom Copeland
CTO,TRAK Machine Tools, Inc

Jeff Smith
CTO

Daniel Bossert
CCO at TRUMPF Tracking Technologies GmbH

Jordan Coffman
Director of IoT Manufacturing, Strategic Initiatives, PTC

Dion Eusepi
Director of Enterprise Architecture, Data and Cloud Integration Platforms, Stanley, Black and Decker, Inc.

Dr. Al Salour
Technical Fellow Boeing Research & Technology, The Boeing Company

Dubravko Dolic
Head of Applied Analytics & AI, Continental AG

Wade Wessels
Global Director Connected Solutions Business, Donaldson Company, Inc.

2025 Sponsors

PARTNERS:
• Siemens
• CareAR
• ServiceNow
• ServiceMax
• GMS Development
• Axians
• Aquant
• SightCall
• weeve
• Viewar