Finance Thailand 2024 | The Asian Banker | 24 July 2024 | TBA, Thailand

Bridging the Digital Divide: Innovations and Challenges in Thailand's Banking

The Thai banking sector is experiencing transformative change, propelled by digital disruption and the impending introduction of virtual banks. This shift, driven by changing customer behaviours and expectations, underscores the urgent need for banks to enhance their customer experiences to stay competitive. As the regulatory environment evolves, the Bank of Thailand is actively facilitating the emergence of these digital-only banks.

Despite the clear directives and regulatory support, banks face significant hurdles in accelerating their digital transformation. These challenges include the integration of cutting-edge technologies with legacy systems, addressing data security and privacy concerns, and responding to rapidly changing customer demands. Additionally, the technical and operational complexities associated with transitioning to cloud-based platforms can impede swift implementation.

Key focus areas include:
• Banking transformation in the digital landscape
• Developing a culture of data-driven decision-making
• The future landscape of digital payments
• Revolutionising digital customer engagement
• Securing the digital frontier in the metaverse space

2023 Past Speakers

Thadpong Pongthawornkamol
Managing Director, Digital Consumer Banking, KASIKORN Business Technology Group (KBTG)

Martin Buchholz
Head, Digital Consumer Banking, CIMB Thai Bank

Karin Boonlertvanich
EVP, Corporate Strategy and Innovation Division Head, Kasikornbank

Iman Ghodosi
VP, Asia Pacific and Japan Backbase