Financial Services Customer Experience Conference 2019 | Global Insight Conferences Ltd | 27 June 2019 | Park Plaza, 200 Westminster Bridge Rd, Lambeth, London SE1 7UT, UK

Embrace Cutting-Edge New Technologies & Digitalisation Applications Which Balance The Human Touch, Truly Understand Customer Needs, Optimise Seamless, Multi-Channel Customer Journeys Which Deliver Bottom-Line Results, Leverage Key Data Insights & The Voice Of The Customer & Put The Customer Genuinely At The Heart Of Business Strategies & Culture.

2019 Speakers

Anna Mori
Global Head of Customer Strategy & Insight for Insurance, HSBC

Michael Anyfantakis
Head of Innovation Design, Lloyds Banking Group

Odette Maher
Head of Cliente Experience, Executive Director, Santander

Shnay Chohan
Digital Customer Transformation Lead, RBS

Tina Cracknell
Head of Digital Marketing UK & Jersey, UBS Wealth Management

Pol Navarro
Digital Director, TSB Bank

Natalie Winterfrost
Client Director, Aberdeen Asset Management

Katy Axcell-Steele
Group Head of Customer Marketing & Brand, Wesleyan

Daniel Bell
Design Lead, Close Brothers

Caroline Darnbrook
Director - Product & Marketing, Darlington Building Society

Iain Gibbons
Marketing Director, Thomas Cook Retail & Money

Helene Gullen
Head of Customer Experience, Unum UK

Emma Keens
Senior Consultant, The Writer

Richard Levy
Head of Marketing Digital & Key Partnerships, MoneyGram

Alison Davies
Head of Digital, Skipton Building Society

James Breeze
CRM Lead, Leeds Building Society

Fergus Murphy
Group Marketing Officer, Chip Financial

Gurpreet Garcha
Director Client Experience, Silicon Valley Bank

Steve Tigar
Chief Executive Officer, Money Dashboard

Tom Newbold
Chief Marketing Officer, MyJar

Seema Desai
Chief Operations Officer, Iwoca

Julian Sawyer
Head of Banking Services, Starling Bank