Future Branches 2017 | International Quality & Productivity Center | 25 July 2017 | Australia, Australia
Venue
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| Event Date |
Tue Jul 25 HKT - Thu Jul 27 HKT (over 7 years ago)
In your timezone (EST): Tue Jul 25 12:00am - Thu Jul 27 12:00am |
| Location | Australia, Australia |
| Region | APAC |
Details
Australia's Only Banking Event Focusing On Retail Branch Service Evolution
Technology-driven disruption in the banking sector has driven customer activity and traffic away from the traditional physical channel to a more convenient & agile digital channel that services their needs and requirements on-the-go.
As a result, banks have been forced to reduce their physical footprint due to high costs of maintenance and falling ROI that has resulted from fall in customer activity and a change in their expectations and requirements in terms of banking services.
But with a survey conducted into the Australian market showing branch and contact centre service to among the top-3 drivers for customer satisfaction, banks must refresh their branch network strategy and services to maintain service relevance for their customers.
Speakers
Andres Cueto
SVP, Director of ATM Channel & Branch Strategy
BBVA Compass
Shaun Rowley
Senior Director of Capital One Cafés
Capital One (USA)
Robert Lee
Human-Centered Design Lead
National Australia Bank
Medina Cicak
In-Store Delivery Advisor – Store Transformation
Suncorp Group
Oryan Ang
Distribution Journey Manager Consumer Banking Group
DBS Bank (Singapore)
Jody Grima
Executive Director – Service Delivery
Service NSW
Steven Fitzpatrick
Executive General Manager – Distribution
Insurance Australia Group
Sponsors & Partners
Event Partners:
Entrust Datacard
Glory
NCR