Future of Call Center Automation for Businesses Summit 2023 | Group Futurista | 16 October 2023 | Doubletree By Hilton London, 7 Pepys St, London EC3N 4AF, UK

This Summit is a gathering of industry leaders and experts in the field of call center automation who come together to discuss emerging trends and technologies in the space. The summit aims to provide a platform for participants to share their experiences and insights and explore innovative solutions for automating call center operations. Topics typically covered at the summit include chatbots and virtual agents, artificial intelligence and machine learning, omnichannel communication, and the future of customer service. The goal of the summit is to facilitate collaboration and knowledge-sharing among participants and to promote best practices for call center automation in the years to come. By leveraging cutting-edge technologies, businesses can streamline their operations, reduce costs, and provide better customer experiences, making call center automation a critical area of focus for any organization looking to stay ahead in today's fast-paced digital landscape.

Why Attend

• Comprehensive Agenda
Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

• Boost Your Business
Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

• Intelligent Event Experience
A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

2023 Speakers

John Murphy
Head of Intelligent Automation, Grant Thornton UK LLP

Rupert Abbott
Global Contact Centre Technology Leader, Aon

Carl Johnson
Programme Director,Customer Contact Services, Defense Sector, Shared Services Connected Ltd

Sean Charlton
MD: CIO of Contact Centres, Barclays

Tobias James
Director - Contact Centre Technologies, Global Payments Inc.