Future of Contact Centre Automation for Businesses Summit 2025 | Group Futurista | 9 April 2025 | BEI San Francisco, Trademark Collection by Wyndham, 50 8th St, San Francisco, CA 94103, USA

This event is an informative summit that brings together industry leaders, tech innovators, and customer experience experts. Here, Attendees can expect to learn from industry experts about cutting-edge use cases, implementation strategies, and best practices for leveraging these technologies to enhance customer engagement, streamline operations, and drive business growth. With interactive & engaging keynotes, and plenty of networking opportunities, this summit is the perfect place to discover how the Future of Contact Centre Automation for Businesses can transform the way your business operates.

• Unified Customer Interactions Across Multiple Channels
• Advanced AI-Driven Analytics and Predictive Insights
• Efficient Resource Allocation and Cost Reduction

Why Attend
• Comprehensive Agenda
• Boost your Business
• Intelligent Event Experience

Who Should Attend
• Call Centre Director
• Customer Service
• Customer Experience
• Customer Insight
• Customer Strategy
• Digital Customer Experience
• Customer Loyalty
• Contact Centre
• Social Media
• CRM
• Marketing
• Direct Marketing
• Digital Marketing Specialists
• Operational Excellence

Topics We Cover
• Omni-Channel Experience
• Data Security
• Interactive Voice Response (IVR)
• Hyper Personalization
• Automatic Call Distributor (ACD)
• Cost-Effective Multitenancy Model
• Virtual Contact Center Model
• Predictive Behavioral Routing (PBR)
• Seamless Customer Service
• Omnichannel Routing
• Intelligent Automation

Industries
• Education
• Media and Entertainment
• IT
• Travel & Hospitality
• Manufacturing
• Healthcare
• Retail
• Transportation
• Healthcare and Life Sciences
• Energy