Future of Digital Customer Experience for Businesses Virtual Summit (2nd Edition) 2024 | Group Futurista | 29 January 2024 | Webinar

In today's retail landscape, the digital customer experience (DCX) is the North Star guiding businesses toward success. Over 87% of shoppers begin their product searches online, and they expect nothing short of a seamless, personalized journey. The future of retail is unfolding before our eyes, where data-driven insights and innovative technologies redefine the shopping experience.
Moreover, AI-driven personalization is redefining the DCX. Retail giants are leveraging machine learning algorithms to curate product recommendations tailored to individual preferences, achieving an astonishing 30% increase in sales in some cases. Chatbots and virtual assistants are taking customer support to new heights, providing real-time assistance and speeding up query resolution. Talking about contactless shopping, which became a necessity during the global pandemic but is now a preferred choice for many, Mobile payments, QR codes, and cashierless stores have revolutionized the checkout process, making it faster and safer. Contactless payment usage grew by 150% in 2020 alone.
In closing, the digital customer experience is not just a trend; it's the cornerstone of modern retail success. Step into the future of retail at the virtual summit, presented by Group Futurista. Join global leaders as they unveil cutting-edge strategies and innovations, backed by data that tells us that 76% of consumers now expect personalized experiences