Future of Insurance Canada 2023 | Reuters Events | 15 November 2023 | Sheraton Centre Toronto Hotel, 123 Queen St W, Toronto, ON M5H 2M9, Canada

Ever-changing customer expectations, daunting technology transformations and unprecedented risks dominate the reality facing carriers today.

Re-envision your strategy to ensure unparalleled growth and sustainable ROI throughout future change. Understand what technology you should invest in next, how to properly utilize the abundance of data available and deliver agile products to build lifelong customer relationships. Leverage emerging risks as an opportunity to diversify your portfolio and secure your position as a market leader.
Encompassing innovation, technology, customer and risk, attend this event to survive the new norm of continuous disruption.

• Strategy & Innovation
Seismic shifts have changed the insurance industry and there is no going back. The digital revolution, the Great Resignation, climate change and much more, have all impacted insurers from individual teams to the wider organizational picture. This is not a time to stick to traditional strategies, rather, an opportunity for insurers to transform the way they operate and expand themselves into new horizons. Take challenges as lessons, partnerships as opportunities, and new start-ups as motivation to build your position in the future of insurance.

• Digital & Technological Advances
The digital revolution has made its way to the insurance industry and it’s time to take advantage. In an industry built on legacy systems, reap the benefits of the myriad of innovative technology, from telematics and AI to machine learning and cloud systems. Harness the power of new technology to transform how you operate and extend this to your customers with faster processing times, seamless communications and integrated systems that will take you from modern to futuristic.

• Product & Customer
The customer you once knew has changed, and their behaviors and expectations have never been more unsettled. Covid-19 strengthened the need for digital-first user journeys, effortless customer experiences, and personalized products. Furthermore, with a new generation entering the market, Insurers need to ingrain customer satisfaction at the core of their business and center their products and strategy around catering to customers to retain relevant to them, now and in the future.

• Emerging Risks
While insurers are mostly accurate at risk prediction and mitigation, the pandemic, cyber-attacks, and climate change prove that some are more volatile than others. With limited history informing insurers on how to tackle emerging risks, carriers and customers alike need to better equip themselves to fight catastrophic losses and protect themselves. Innovative products founded on advanced technology and data can combat this challenge and new strategies are necessary to building a better prepared tomorrow.

2022 Past Speakers

Marc Lipman
Lloyds Canada, Chief Executive Officer

Valerie Lavoie
Desjardins General Insurance Group
President & Chief Operating Officer

Mathias Sommer
Zurich Canada, Chief Operating Officer

Luke Lichty
Everest Insurance Company of Canada
Interim Chief Executive Officer

Hashmat Rohian
The Co-operators, Vice President & CTO - Emerging Business Models

Christopher O'Sullivan
BFL Canada, Chief Information Officer

Irene Bianchi
Peel Mutual Insurance Company, President & CEO

Brigid Pelino
Definity, SVP & Chief HR Officer

Linda Regner Dykeman
Hub International, Chief Marketing Officer

Ryan Ho
AXA XL Canada, Chief Financial Officer

Laura Doddington
Aviva Canada
SVP & MD Direct-to-Consumer