Hilton Sydney
Hilton Sydney, 488 George St, Sydney NSW 2000, Australia

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Event Date Thu Mar 3 AEDT (4 months ago)
In your timezone (EDT): Wed Mar 2 8:00am - Wed Mar 2 8:00am
Location Hilton Sydney
488 George St, Sydney NSW 2000, Australia
Region APAC

FST Media’s flagship Insurance conference, the Future of Insurance, Sydney has established itself as a key tech conference in the APAC region.

While insurance industries across the globe were in the midst of transformation spurred on by digital and technological innovation, it all came to a crashing halt with the COVID-19 pandemic.

2021 was a tough year for insurers, but for the most innovative and tech-forward organisations it was a time to reflect, rethink and re-align their transformation to manage the long-term effects of the pandemic. Industry trailblazers are seizing the opportunity to pivot their business model and focus on the customer experience that inevitably suffered last year.

Attend this year’s full-day conference as we re-launch our two-stream format to explore emerging digital trends, pioneering technologies and ground-breaking innovations that are shaping the insurance sector in 2022 and beyond.

Featured topics:

• Digital claims management
• Customer Experience (CX)
• Digital strategies to increase transparency and simplify processes
• Cloud technologies
• Robotic Process Automation (RPA)
• Artificial Intelligence (AI) and Machine Learning (ML)
• Product innovation
• Internet of Things (IoT) and sensor tech


2022 Speakers

Lisa Harrison
CEO Insurance Product & Portfolio, Suncorp Group

Fiona Hayes-St Clair
Chief Strategy & Transformation Officer, QBE

Renae Smith
Chief Customer Experience and Operations Officer, AIA Australia

Danielle Handley
Executive General Manager Customer Experience, IAG

Suzi Leung
Chief Operations Officer, Zurich Financial Services

Peter Histon
Chief Technology Officer, Resolution Life Australasia

Katarina Dulanovic
General Manager Data Office, Allianz Australia

Fiona Bounias
General Manager Member Engagement & Innovation, TAL Australia

Tetiana George
Head of Claims, Strategy & Operations, Blue Zebra

Nicole Buisson
Chief Customer Officer, Open

Luiza Gusmão
VP, Customer, Cover Genius

Nathan Amaral
Chief Operations Officer, Open

Luke Hannan
Master of Ceremonies

Sponsors & Partners

2022 Sponsors

• Smart Communications

• MicroStrategy
• Quadient

• Okta
• Zoom

• Fineos

• Informatica
• LastPass
• Sprinklr