Future of the Contact Centre Conference 2018 | Engage Business Media | 22 February 2018 | Park Plaza Victoria , 239 Vauxhall Bridge Rd, Pimlico, London SW1V 1EQ, UK
Venue
Park Plaza Victoria
Park Plaza Victoria , 239 Vauxhall Bridge Rd, Pimlico, London SW1V 1EQ, UK
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| Event Date |
Thu Feb 22 GMT (almost 7 years ago)
In your timezone (EST): Thu Feb 22 12:00am - Thu Feb 22 12:00am |
| Location |
Park Plaza Victoria
239 Vauxhall Bridge Rd, Pimlico, London SW1V 1EQ, UK |
| Region | EMEA |
Details
Engage Customer will be examining the issues and challenges that face contact centres in our Future of the Contact Centre Conference. This will include:
• A focus on the plethora of new technologies that are driving the contact centre forward including Robotics and AI
• The key link between engaged employees, customers and performance
• How insight and analytics can deliver consistent customer experience
• How the contact centre is pivotal to delivering – or not – on the brand promise
• The rapidly changing dynamics between self-service, social and voice contact
• The transformation of the role of contact centre agents in a digital world
• Where the contact centre fits into the customer journey and service design
Speakers
2018 Speakers
Greg Jenkins
Head Of Digital Experience, Products And Services, Three UK
Nick King
Insight Director, Autotrader
Dr Nicola Millard
Head Of Customer Insight & Futures, BT
Jason Roberts
Head Of Customer Contact Centre, Dixons Carphone
Kim Ratcliffe
CCO, Water Plus
Julie Rendle-Eames
Head Of Customer Experience, West Sussex County Council
Aija Urbina
Group Head Of Customer Care, 4finance
James Sandberg
Founder, Customer Devoted
Suzi Caesar
Head Of Customer Service, Dmg Media
Kat Knocker
Head Of Product And Customer Experience, Tails.com
Matt Smallman
Director, Symnex Consulting
Darryl Beckford
Head Of Digital Experience, Kcom
Justin Collinge
Director, TAO Leadership
Llaura Hughes
Training And Communications Manager, Motability Operations
Nicholas Brice
Team Brighton Lead, American Express Community Stadium
Christoph Neut
Vice President Of Emea, Sparkcentral
Barry Webb
Head Of Digital Optimisation, Contact Centres, BGL Group
Darren Plimley
Head Of Site - Operations, BGL Group
Laetitia Grammatico
Director Of Strategy & Innovation, Philips
Sarah Metcalfe
Head Of Customer Service, Sure Petcare
Adam Taylor
Sales And Customer Services Director, Portland Broadcasting
Kathryn Fox
Assistant Director Homes And Services, Johnnie Johnson Housing
Paul White
Director Of Customer Engagement, IFS-Mplsystems
Nicholas Cockerill
Head Of Product, Sky Gaming
Martin Taylor
Co-Founder And CMO, Content Guru
Charlie Snedden
Head Of Pre-Sales, Calabrio
Stuart Mackie
Sales Director Partners & Strategic Solutions Uk & Ire, Genesys
Megan Neale
Founder, Limitless Technology
David Craggs
Director Of Banking Operations, Metro Bank
Rich Davies
Head Of Colleague Wellbeing And Citizenship, Barclays
Matt Hooper
Svp Global Marketing, Imimobile
David Rowlands
Director Of Customer Success Uk & Emea, 8x8
Lisa Clark
VP Of Pm Fo Contact Centre Products, 8x8
Sponsors & Partners
2018 Sponsors
PLATINUM:
• Calabrio
• IFS
• MPL Systems
• TAO Leadership
• 8x8
• Kcom
• ContentGuru
• IMI Mobile
• Genesys
GOLD:
• Sparkcentral
SILVER:
• Unbabel
BRONZE:
• Netcall
• BOSCH
• CX Company
• Macro4