Gartner Customer Experience Tech Predictions for 2024 and Beyond 2024 | Gartner | 30 January 2024 | Webinar
Venue
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| Event Date |
Wed Jan 31 UTC (11 months ago)
In your timezone (EST): Tue Jan 30 7:00pm - Tue Jan 30 7:00pm |
| Location | Webinar |
| Region | All |
Details
Join our experts in this complimentary Gartner webinar as they explore three predictions that showcase the impacts of machine customers, AI, and composability on the CRM and customer experience (CX) space. These predictions provide IT and CX leaders with a sample of the large-scale potential changes that will impact organizations over the next few years.
• Determine how machine customers will be directly involved in, or have influence over, trillions of dollars in purchases
• Explore how GenAI will lower barriers to great customer experiences
• Get insights into how buyer demand is driving digital experience platform (DXP) vendors toward the decomposition and modularization of their technologies
Speakers
2024 Speakers
Don Scheibenreif
Distinguished VP Analyst, Gartner
Michael Chiu
VP Analyst, Gartner
Irina Guseva
Sr Director Analyst, Gartner