Gartner Customer Experience & Technologies Summit 2020 | Gartner Inc. | 17 June 2020 | Hilton Hotel Sydney, 488 George St, Sydney NSW 2000, Australia
Venue
Hilton Hotel Sydney
Hilton Hotel Sydney, 488 George St, Sydney NSW 2000, Australia
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| Event Date |
Wed Jun 17 AEST - Thu Jun 18 AEST (over 4 years ago)
In your timezone (EST): Wed Jun 17 3:00am - Thu Jun 18 3:00am |
| Location |
Hilton Hotel Sydney
488 George St, Sydney NSW 2000, Australia |
| Region | APAC |
Details
Customer experience management is at the top of the Australian CEOs’ agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of “good” customer service vary greatly between organizations and their customers.
Therefore, selecting the right technologies and new business models that deliver seamless customer experience, and effective use of data are critical elements of your end-to-end CX strategy, to gain customer trust and achieve desired business goals are critical.
Speakers
2020 Speaker
Olive Huang
VP Analyst, Gartner