GDS CX Innovation Summit 2024 - Dallas (A) | GDS Group | 8 May 2024 | Warwick Melrose, 3015 Oak Lawn Ave, Dallas, TX 75219, USA
Venue
Warwick Melrose
Warwick Melrose, 3015 Oak Lawn Ave, Dallas, TX 75219, USA
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| Event Date |
Wed May 8 CDT - Thu May 9 CDT (about 1 year ago)
In your timezone (EDT): Wed May 8 1:00am - Thu May 9 1:00am |
| Location |
Warwick Melrose
3015 Oak Lawn Ave, Dallas, TX 75219, USA |
| Region | Americas |
Details
Prioritizing customer experience with shifts in technology, consumer behavior and evolving expectations
As businesses embrace cutting-edge technology, understanding the customer’s needs will help shape the landscape of a good customer experience. Engaging with, and retaining, consumers in the modern marketplace comes at a time when consumer behaviors are evolving, expectations are high and the quality of the customer experience is paramount for success.
According to USA Today, research shows over 50% of them (customers) will switch brands without hesitation after just one disappointing experience. So how can you be sure you’re improving your CX execution?
Customer engagement strategies are changing as we see more advancements in technology leading to new ways to interact with one another. Prioritizing CX means embracing tools such as AI and data analytics to enhance the overall customer journey.
Who attends?
• Head of CX
• Head of Contact Centers
• Head of Customer Service / Support
• Chief Customer Officer
• SVP Customer Experience
• SVP Customer Service
Why attend?
• Connect with like-minded senior leaders for a curated agenda, focused on tackling your current business critical challenges and driving industry forward.
• Be a part of exclusive shared learning, horizon scanning and actionable insights enabling organizations to deliver transformative strategies.
• Build meaningful relationships with solution providers matched to your business priorities to help accelerate your projects and deliver your objectives.
• Industry Connections
• Business Trends
• Actionable Insights
• Meaningful Partnerships
• Transform Growth
• Accelerate Projects
Agenda
Optimized 2-day Program:
• The contact center frontline
• AI is your biggest transformation ally
• Why crafting holistic digital experiences matters
Speakers
2023 Past Speaker
Vanessa Fernandes
Chief Digital Experience Officer, BNY Mellon
Rae Weon
Principal Advisor, Executive Engagement Programs, Twilio
Todd Unger
Chief Experience Officer, AMA
Edwin Gonzalez
Global Director of Customer Service, Stanley Black & Decker
Shantel Love
Global VP, Customer Success, Pearson
Sponsors & Partners
2024 Partner
• NICE Systems Ltd.
• Twilio
• Verint
• Grammarly
• Concentrix