Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities 2023 | Everest Global, Inc. | 13 November 2023 | Webinar
Venue
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| Event Date |
Tue Nov 14 UTC (about 1 year ago)
In your timezone (EST): Mon Nov 13 7:00pm - Mon Nov 13 7:00pm |
| Location | Webinar |
| Region | All |
Details
Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences. Join us as we explore the state of the global CXM outsourcing market in 2023. Our CXM expert analysts will discuss the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.
Why you should attend:
• Customer experience leaders
• Chief customer officers
• SVP customer experience
• Head of outsourcing
• Procurement managers
• Contact center leaders
Speakers
2023 Speakers
Divya Baweja
Senior Analyst, Everest Group
Anubhav Das
Practice Director, Everest Group
David Rickard
Partner, Everest Group