Global Data Center & Cloud Summit 2023 | Escom Events | 21 November 2023 | Edsa Shangri-La, Manila, 1 Garden Way, Ortigas Center, Mandaluyong, 1550 Metro Manila

According to the Philippine Customer Experience Report, the customer experience landscape in the country is changing rapidly as digital technology and customer expectations evolve. The customer experience market in the Philippines is defined by its high degree of customer loyalty and customer satisfaction, as well as its wide range of services and products.

The Philippine customer experience market is driven by a number of key factors, including an increasing preference for digital channels, an expanding range of customer experiences, and a rising demand for personalized services. The most successful businesses in this sector are those that provide customers with an engaging and personalized experience.

In terms of key customer experiences, the Report identified three distinct categories of customer experience: convenience, service, and trust. Customers are looking for convenience in their customer experience, such as easy access to customer service, quick responses to queries, and hassle-free transactions. Service is also an important factor for customers, and the report found that customers are looking for reliable and helpful customer service, as well as personalized services that meet their specific needs. Finally, trust is an important factor for customers, and businesses must ensure that their customer experience is reliable and secure.

Who should attend?

•Retail
•Banking
•Insurance
•Automotive
•Travel and Tourism
•Telecommunications
•Healthcare
•Airline and Aviation
•Food and Beverage ,Professional Services
•Media and Entertainment
•Energy and Utilities
•Technology and Software
•Construction and Real Estate
•Hospitality
•Retail Banking
•Online Shopping
•Consultancy
•Legal Services
•Automation
•Automobile Industry
•Fashion
•Publishing
•Agriculture
•eCommerce
•Sports
•Telecommunications Industry
•Mining
•Social Networking
•Aerospace
•Consulting
•Waste Management
•Aerospace and Defense
•Chemicals
•Mobile Applications
•Telecommunications and Network Security
•Government Services
•Telecommunications Equipment
•Security Services
•Education
•Manufacturing
•Business Services
•Pharmaceuticals
•Advertising and Marketing
•Investment Banking
•Banking and Financial Services
•Automotive Industry
•Mining and Metals
•Electronics
•Logistics and Supply Chain etc.,

2023 Speakers

MODERATORS:

Gilbert Trinchera
Partner, Technology Consulting at KPMG Philippines

Guita Gopalan
Head of Brand: Digital Sales Marketing & Customer Experience, Ellana Cosmetics

Manuel Cabanero
President and Managing Director, TrueMoney

PANELISTS:

Erville Magtubo
Vice President and Head - Customer Care Group, Meralco

Lionel Gacad
Chief Customer Experience, GoTyme

Redan Emmanuel Ramirez
Senior Vice President - Head of Transformation Office, ING Bank

Josh Bosinos
VP and Head of Data and Analytics, Robinsons Bank

Anthony Garcia
ICT Director, Mirriam College

Marc-Antoine Hager
Regional Head, SEA, CleverTap

Hazel Montano-Zamora
CX Design Head, AIA Philippines

Joanne Avendano
Head of Customer Experience and Operations, Gcash

Melody Lim
Head of Customer Experience, AboitizPower

Mona Cayanan
Head of Customer Experience, EMAPTA

Sam Tolentino
AVP, Head of Training, Quality & VOC – Client Engagement & Solutions Group, UnionBank

Abigail Ho-Torres
AVP and Head of Customer Experience, Maynilad Water Services, Inc

Clarence Bondoc
Head of Business Development - Core Products, Brankas

SPEAKERS:

Mr. Rey Lugtu
President & COO, Hungry Workhorse

Mrs. Kay Lugtu
President & COO, Hungry Workhorse

Katrina Bornilla
Senior Commercial Account Executive, Zendesk

Nicholas Kontopoulos
Vice President of Marketing for Twilio, Asia Pacific & Japan

Jimmy Siy
Director of Customer Success, Brankas

Venn Jude Francisco
Chief Experience Officer, Metro Pacific Tollways Corporation

Sherwin Pelayo
Executive Director, Analytics & AI Association of the Philippines

2023 Sponsors

DIAMOND SPONSOR:
• CleverTap

GOLD SPONSORS:
• Brankas
• Contentsquare
• Zendesk
• Twilio Segment