Global Digital Transformation & Customer Experience Summit 2022 | Conferenzia World | 27 April 2022 | Radisson Blu Hotel Amsterdam Airport, Schiphol & Virtual, Boeing Avenue 2 Amsterdam Airport Schiphol, 1119 PB Schiphol-Rijk, Netherlands

During the pandemic, digital adoption has taken a quantum leap at both the organizational and industry levels. This results the rapid shift towards interacting with customers through digital channels. High performing companies are accelerating their digital capabilities at an astonishing rate. In order to keepup with this new kind of “always-connected” customer, business must embrace digital advances such as analytics, mobility, social media and smart embedded devices–and improving use of traditional technologies transformation to deliver an unmatched customer experience.

This summit will provide a common platform for business leaders, industry experts and all stakeholders to share their experiences, success stories and a whole lot more through diverse case studies, fireside chats, expert talks, interactive panel discussions and exclusive masterclasses. Join us to discover how executives excellently lead digital transformation, use digital technology to radically improve performance or reach enterprises, the elements of successful digital transformation and how to assess firm’s digital maturity.

Key Topics:
• Understanding digital transformation and how it can be Improved by adopting AI and ML
• Capitalizing on digital transformation & AI
• Leveraging digital transformation to resolve long-standing problems
• Envisaging the future of digital customer experience
• Driving operational efficiency through customer interactions
• Implementing digital customer engagement to improve customer experience

Who Should Attend?
VP’S, Presidents, CXO’S, Heads, Directors, Managers and Executives of:
• Information / Operating / Customer / Technology Officers
• Management / Client Experience / Open Data / Customer Service / IS / Digital Transformation
• Client relationship Development / Customer Value Management (CVM)
• Customer Life Cycle Strategies / CX Transformation
• User Experience / Satisfaction / Experience Design
• CRM & Omni Channel Management
• Customer Care & Service Quality / Retention & Loyalty
• Customer Insight & Satisfaction
• Enterprise / Technical Architects
• Channel & Multichannel Management
• Process Excellence & Data Management
• Social Media & Brand Management
• Marketing & sales
• Chief Digital Officer / Digital customer experience (DCX)
• Customer Management Enterprise Architect
• Programme & Business Transformation Managers
• Open Source Leads & Web Developers Transformation
• Information and IT Management
• HR & Organizational Development

2022 Speakers

Samer Salem
Director, Transformation Strategy, Orange

Philipp Laub
Director, Program Office Technology Sector, DHL

Augie Ray
VP and Analyst of Customer Experience, Gartner

Lance Gruner
Executive Vice President, Global Customer Care, Mastercard

Jorg Fischer
Technical VP and Chief Digital Officer, Bosch

Desiree Popelka
Senior User Experience Researcher, AVP, Credit Suisse

Amit Vats
Digitalization Evangelist, ING

Hamed Yanyaei
Senior UX/CX Service Designer, Scania

Sjaak Schouteren
Cyber Development Leader, Marsh

2022 Sponsors

• UI Path
• GetFeedback
• AJAR Technology