Global Digital Transformation & Customer Experience Summit 2024 | Conferenzia World | 9 April 2024 | Amsterdam, The Netherlands

In today’s digital age, organizations are experiencing a paradigm shift in the way they engage and interact with customers. The importance of digital transformation in customer experience cannot be overstated. Customers are now more connected, informed, and demanding than ever before. They expect seamless, personalized, and delightful experiences across all touchpoints, whether it’s through websites, mobile apps, social media, or other digital channels.
This event has emerged as a vital catalyst in meeting these evolving customer expectations. By harnessing innovative technologies, organizations can streamline their processes, optimize operations, and deliver exceptional customer experiences that foster loyalty and drive business growth. From leveraging data analytics and artificial intelligence to implementing automation and personalization,event to truly understand their customers, anticipate their needs, and create tailored experiences that resonate on a deeper level.

KEY TOPICS:
• CX Leadership: Inspiring Teams in A Remote And Hybrid World
• The Role Of Emotion AI In Understanding Customer Sentiment
• Evolving E-Commerce: Trends And Innovations Shaping Online Shopping
• CX In Healthcare: Transforming Patient Engagement
• Cybersecurity: Your Digital Fortress Of Customer Trust

Presidents, VPs, CXOs, Directors, Heads, and Managers of:
•Chief Executive Officers (CEOs)
• Chief Digital Officers (CDOs)
• Chief Customer Officers (CCOs)
• Chief Experience Officers (CXOs)
• Marketing and Customer Experience Directors/Managers
• IT and Technology Leaders
• Digital Transformation Managers/Leaders
• Customer Insights and Analytics Professionals
• User Experience (UX) and User Interface (UI) Designers
• Customer Service and Support Managers
• E-commerce and Digital Marketing Managers
• Innovation and Strategy Executives
• Sales and Business Development Managers
• Product Managers
• Operations Directors/Managers
• Customer Success Managers
• Data Scientists
• CRM Managers
• Customer Journey Managers
• Market Research Analysts
• Brand Managers
• Communication Managers
• Digital Transformation Consultants
• Customer Engagement Managers
• Customer Relationship Managers
• Social Media Managers
• Web and Mobile App Developers
• Technology Architects
• Data Analysts
• Customer Insights Managers

2024 Speakers

KEY SPEAKERS:

Maximilian Schefz
Head of value added Services Europe

Peter Gerson
Global Head of Player Engagement Solutions @ Keywords Studios | CCXP Certified

Ciprian Cordun
Former Director Global Consumer Exprience Digital Marketing & eCommerce

Armand Angeli
RPA/Intelligent Automation/AI/ Shared Services / BPO evangelist, Vice-President International and Finance Transformation Groups at DFCG International Business Dvlpt

Elvys Nunes
Global Head of Category Insights and Analytics

Avery Dennison logo
Global Director Digital Marketing & eCommerce