Good Practices in Customer Service 2024 | Boussias | 21 February 2024 | OTEAcademy Amphitheater, Pelika & Spartis 1, 15122, Marousi, Attiki

The best practices of their businesses will be presented by top and senior executives from the departments of customer service, marketing, human resources, etc. in the strictly predetermined time of 8 minutes for each presentation (using a timer), which is one of the advantages of the conference. The short presentation time system allows for a quick succession of speakers and the presentation of many case studies, without tiring the audience. The participation of speakers representing different industries and different operating departments of the organizations ensures the desired result, the "marriage" of live experiences, innovative ideas and practical knowledge.

Companies from the entire spectrum of the Greek market can participate in the conference, which have to demonstrate successful and innovative practices in the field of customer service. Each company has 8 minutes to present one or more practices they have implemented in the last year.

The talk is free for all retail and consumer product companies, and non-customer service related services.

Join the conference and:

• Join a discussion forum dedicated to highlighting the best modern practices in customer service
• Meet the most dynamic executives in the industry
• Learn about the new ideas, trends and technology solutions impacting the industry today
• Network and discuss with the industry's leading professionals
• Be one step ahead of your competition

At the conference, through case studies from various industries, the design, implementation and results of real practices and applied strategies in customer service will be analyzed, always with the customer at the center. The following topics are indicated as examples:

• Customer Centricity: Data driven customer-centric strategies
• Training for Customer Service: Training executives in Service
• Service Culture: Service in the company's DNA
• Omnichannel Service: Combining physical and digital in Service
• Personalized Services: Service tailored to the Customer
• Service with Feelings: Empathy in Service
• Digital Transformation: Technologies that improve the relationship with the Customer
• Self Service & Automation: Automations to save time and resources
• Digital & Social Media: Serving the digital realm
• Loyalty & Retention: The winning Customer always returns
• Sustainability & ESG: The best Service as a motivation for sustainability
• Artificial Intelligence: Service in the era of chatGPT and chatbots

2024 Speakers

Demosthenes Anagnostopoulos
General Secretary of Information Systems and Digital Governance, Ministry of Digital Governance

Fanis Aritzis
CEO, Catharsies Consulting Services

George Generalis
Senior Director Account Operations South Europe, ADIDAS

Gifts of Gregory
Director of Customer Service, SKYWALKER.GR

Chrysoula Dimitriou
Head of Branch Network Strategy Division, National Bank

George Zafeiropoulos
Customer Development Manager, Metro Aebe

Nikos Kazazis
Marketing Professional, Economist, Author

Achilleas Kalyviotis
CEO and Founder, eCREDIT

Stella Kasdagli
Co-Founder, Women On Top

Nikolaos Kyrkos
Bank Operations Supervisor, Telecroft Services

Carolina Magalousi
Manager of Customer Experience, Anyroad

Dimitris Makris
Head of Customer Success, Ariadne

Ioanna Mitropoulou
Lecturer, School of Business and Economics, Head of Steering Committee, Deree Business Week, The American College Of Greece

Miss Barouxaki
Business Development Director, Pressious Arvanitidis

Rose Bergeles
Commercial Director, Up Hellas

Maria Papadogona
Sales & PR Director, Epaphy

Vangelis Papanikolaou
Product Manager, Alumil Group

Vasiliki Papasideri
Business Development Manager, Doctoranytime.gr

Myrto Peratis
COO, Generals

Maria Pikramenou
Customer Operations Director, Space Hellas

Anna Polychronidou
Human Resources & Development Manager, Personal & Executive Coach, Apollonion

Cleanthis Roumeliotis
Head of Creative & AI, Sleed

Rania Semerjian
Communications Consultant & Soft Skills Trainer, Αr:pr Communications

Christos Symeonakis
Chief Customer Experience Officer, Insurancemarket.gr

Anastasia Tatarinoff
Head of Customer Care, Skroutz

Cleopatra – Claire Hatzigianni
Customer Communications Manager, Toyota Hellas

2024 Sponsors

• OTEAcademy
• CONEQ Hellas