Hard Talk: Handling Client Objections in Tough Market Conditions 2024 | Insurance Institute of London | 30 January 2024 | Online event
Venue
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| Event Date |
Wed Jan 31 UTC (11 months ago)
In your timezone (EST): Tue Jan 30 7:00pm - Tue Jan 30 7:00pm |
| Location | Online event |
| Region | All |
Details
Current market conditions are tough! Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can negatively impact the relationship with clients, not only now but in the future.
Learning objectives:
• Identify key communication skills for messages about current market conditions
• Understand how and why clients react to certain messages that they hear/read
• Implement a strategy to communicate in a way that reassures clients and keeps them onboard.
Speakers
2024 Speaker
Jeff Heasman
MABP, LL.B (Hons), LL.M, Founder & CEO, Insurance Upskill