How Retailers Can Boost Revenue & The Customer Experience with Data 2023 | studioID | 18 September 2023 | Webinar
Venue
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| Event Date |
Tue Sep 19 UTC (about 1 year ago)
In your timezone (EST): Mon Sep 18 8:00pm - Mon Sep 18 8:00pm |
| Location | Webinar |
| Region | All |
Details
Inflation. Supply and inventory concerns. Labor shortages. In today’s unpredictable economy, retailers are faced with a combination of challenges that can threaten profitability. During the past several years, consumer expectations have evolved dramatically. Shoppers now expect seamless interactions and an effortless flow between physical retail stores and digital platforms — also known as the “phygital space.”
By thoughtfully leveraging data to improve Customer Experience (CX), retailers can meet customers where they are, allowing them to engage on their own terms, thus enhancing brand loyalty and growing their bottom line. Designed for the retail community, this essential webinar explores:
• How managing and leveraging data can help upgrade CX and ensure company-wide collaboration
• Why EX and CX are intertwined, and how improved EX affects profitability
• How to approach the phygital space to ensure a seamless flow between digital and in-person shopping consumers have come to expect
Speakers
2023 Speakers
Kayla Broussard
Chief Technology Officer, Kyndryl US Retail and Travel
Mila D’Antonio
Principal Analyst, Customer Engagement, Omdia
Noel Pennington
Director, Partner Strategy Microsoft Cloud, Retail Microsoft