Human Understanding Beyond 2024 | NRC Health | 21 August 2024 | Sheraton San Diego Hotel & Marina, 1380 Harbor Island Dr, San Diego, CA 92101, USA

Let’s take understanding consumers, communities, employees, and patients beyond scores, beyond encounters, and beyond expectations.
At this event, you’ll find expanded and dynamic programming focused on bringing impact to your organization. And you’ll connect with healthcare leaders and innovators who are committed to revolutionizing healthcare.
• Powerful tools to re-engage and reward your workforce
• Emerging trends, proven best practices, and forward-thinking innovations
• Action plans to build and protect your online reputation and engage patients
• Future-focused solutions to achieve better outcomes for: patients, care teams, health systems, communities, and your bottom line

2024 Speakers

Casey Arends
Customer Experience Improvement & Analytics Manager, M Health Fairview

Alpesh Amin
Professor of Medicine, Business, Public Health, Nursing & Biomedical Engineering, UCI Health

Katie Arnett
VP-Chief Patient Experience Officer, UK King’s Daughters

Jennifer Baron
Chief Experience Officer, NRC Health

Stephen Beeson
CEO & Founder, Practicing Excellence

Chris Bevolo
Chief Transformation Officer, BPD

Katelyn Carey
Author, Founder, Beauty After Breast Cancer

Joseph Carmichael
Chief Medical Officer & Senior Vice President, University of California, Irvine Health

Caitlin Carter
Chief Division of Nephrology, Rady Children’s Hospital

Carli Cherwien
Experience Analytics Supervisor, UC San Diego Health

Brianne Clark
Director of Customer Success, NRC Health

Charles B. Davis
Senior Vice President & Chief Operating Officer, Rady Children’s Hospital

Mary Ellen DeBardeleben
National Director of Quality, Encompass Health Corporation

Ryan Donohue
Strategic Advisor, NRC Health

Amy Feeder
Customer Experience Program Manager, M Health Fairview

Brad Giafaglione
Director, UCI Experience, University of California, Irvine Health

Michael Giuliano
President, Planetree International

Michael Goldberg
Founder/Co-founder, Walkalongside Leader, Inc./Humanistics, Inc.

Toya Gorley
Improvement Advisor, NRC Health

Jason Hahn
Chief Revenue Officer, NRC Health

Janet Hall
Director of Patient Experience and Transportation, UK King’s Daughters

Lacey Hart
Administrator, Office of Experience Relationship Management, Mayo Clinic

Helen Hrdy
Chief Customer Officer, NRC Health

Jorge Ismael Torres
Co-Founder & Managing Partner, Humanistics, Inc.

Courtney Johnson
Director, Experience Strategy, UC San Diego Health

Mayura Kumar
Director of Digital Strategy, OSF HealthCare

Christophe Louvin
Chief Technology Officer, NRC Health

Gregory Makoul
Faculty of Medicine, Yale School of Medicine

Susan Milford
Senior Vice President, Marketing & Communications, OSF HealthCare

Jeni Mowry
Manager, Human Experience Center, The Miriam Hospital (Lifespan)

Michele Murphy Taber
Director of Brand Management & Marketing, UC Davis Health

Gerry O'Keefe
Executive Marketing Director, University of Chicago Medicine

Rosie Reebel
Director, Marketing Strategy & Insights, Stanford Health Care

Elizabeth Sarkis
Specialist, Human Experience, The Miriam Hospital (Lifespan)

Joseph Snipp
Vice President of Patient Experience & Consumerism, Aspirus Health

Mindy Spigel
Author, Speaker, & Consultant, MGSpigel, LLC

Amy Stevens
Vice President and Chief Marketing Officer, Tidelands Health

Brian Strong
Nurse Manager – Medical Surgical, University of California, Irvine Health

Heather Valentine
AVP, Marketing & Communications, Loma Linda University Health

Mikhail Varshavski
Family Medicine Physician/Social Media Personality

Justin Wang
Manager, UCI Experience, University of California, Irvine Health

Ann Marie Watkins
Senior Vice President & Chief Nursing Executive, University of California, Irvine Health

Dawn Weyant
Senior Director, Marketing, Strategic Marketing and Communications, UW Medicine

Stephanie Wierwille
EVP, Engagement, BPD

Lesley Wilson
Chief Experience Officer, UC San Diego Health

Vinitha Ramnathan
Chief Product Officer, NRC Health

Jacqueline Brock
Executive Vice President and Chief Nursing Executive, Harris Health System

Shelby Chapman
Director of Patient Family Experience, Children’s Hospital Colorado

Peter O. Newton
Chief, Orthopedic Surgery/Surgeon in Chief, Rady Children's Hospital of San Diego

Jenna Martin
Manager, Business Planning, Rady Children's Hospital

Ed Howard
Owner & CEO, Pax Bello Security Solutions Hawaii

Anuj Ohri
Internal Medicine Hospitalist/Medical Director, UC Irvine Medical Center