Tue Sep 14 UTC (10 months ago)
In your timezone (EDT): Tue Sep 14 11:00am - Tue Sep 14 12:30pm
The last year has been one of enormous volatility, uncertainty, complexity and ambiguity (VUCA) within Financial Services. The pre-pandemic transformation journeys that Financial Services players were on have been, or have to be, reassessed to accelerate and in some cases to de-escalate in terms of priority. It is estimated that it will take 3 years for retail banks to return to pre-2019 levels of profitability with leading retail banks being almost 2x as efficient as the typical player in the sector.
The re-shaping of distribution models for retail banks, linked to the increasing demand for hyper-personalised services is driving a new age in banking-as-a-service models. It is estimated that mobile banking has increased by 30% worldwide with HSBC recently announcing that 96% of UK transactions were made digitally. The stampede by banking customers to online channels has brought with it a series of challenges and opportunities. In addition, the low-interest-rate environment has driven a sense of urgency within Financial Services players to accelerate technology-enabled initiatives to reduce both the cost to acquire and the cost to serve customers.
The market landscape demands newer digital products and services provided by organisations who build a culture of innovation and put hyper-personalised services for their clients at the core.
Join us as we will explore:
• How hyper-personalisation is going to be a growth driver
• How personalisation can help increase customer value with differentiated brand propositions
• The evolution of platform-based business models in financial services
Executive Vice President and Head Business Banking, EMIRATES NBD GROUP
Head of Business Banking, MCB Mauritius Commercial Bank
Senior Financial Services Executive - CEO/MD & Non Executive Director
Managing Director Growth and Clients, Globant
Executive Head: SME Customer Segment, First National Bank - FNB (South Africa)
Technical Director EMEA, Globant
Advisor, Co-Founder and former CCO of Penta
Head of HSBC Kinetic, HSBC
Chief Information Officer - Retail Bank for Latin America, HSBC México
SME Banking Program Director, Efma