IBA Senior Retail Banking Forum 2019 (C) | Indiana Bankers Association (IBA) | 11 September 2019 | Indiana Bankers Association, 8425 Woodfield Crossing Blvd, Indianapolis, IN 46240, USA
Venue
Indiana Bankers Association
Indiana Bankers Association, 8425 Woodfield Crossing Blvd, Indianapolis, IN 46240, USA
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| Event Date | Wed Sep 11 EDT (over 5 years ago) |
| Location |
Indiana Bankers Association
8425 Woodfield Crossing Blvd, Indianapolis, IN 46240, USA |
| Region | Americas |
Details
This Senior Retail Banking Forum will provide a platform and opportunity for Retail Banking Officers to exchange ideas freely, dissect problems and discuss important issues with peers. You do not want to miss this opportunity! Peer-to-peer sessions have proven very successful for IBA membership focus groups such as the CFO Forums, Human Resources Director Forum, Senior Lender Forums, and IT Officer & Operations Officer Forums. Based on feedback from the membership, this new Senior Retail Banking Forum will be no exception.
Possible Forum Topics
• Building a Retail Banking Branch and Culture
• Current Challenges with Growing the Retail Branch
• Performance Management: Metrics, Scorecards, Contracting for Improvement
• Business Development: Increasing the Pipeline, Small Business Strategies, Protecting Key Customers
• Improving and Maximizing the Customer Experience
• Employee Engagement and Development
• Emerging Products and Services
• Generating Revenue: Value Added, Cross Selling, Non-Interest Income, On-Boarding and Re-Boarding
• Balancing Regulatory and Compliance with Generating Revenue
Speakers
2019 Speaker
Dianne Barton
President, Performance Solutions, Inc., (PSI)