ICMI's Contact Center Expo 2023 | ICMI | 16 October 2023 | Loews Royal Pacific Resort at Universal Orlando, 6300 Hollywood Way, Orlando, FL 32819, USA

This events unites professionals looking to enhance the customer experience with latest technologies and service.

Why Attend?

Independent Content:
• We pride ourselves in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals to the contact center industry.

Community-Focused:
• Community-focused means you get to spend quality time with your peers. Come together to collaborate, brainstorm, and solve the challenges that contact center leaders face. Join the contact center and customer service community in October.

Event Experiences:
• Our Event Experiences give you a chance to spend time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Networking receptions, lunch & learns, conference party, and much more!

Training & Workshops:
• Our 2-day training classes and half-day workshops are led by ICMI-certified instructors who understand the contact center community and speak on topics that matter most to you. Leave with a new level of understanding that will improve you and your contact center.

Sponsored Sessions:
• Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you. Pop into a Lunch & Learn, attend a Solutions Spotlight to see software in action, or stop by their booths in the expo hall to ask questions specific to your needs.

Contact Center Site Tours:
• Our Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. With more tours than ever, experience a unique conference experience. A Premium Pass is required to sign up for one of our amazing tours.

2023 Speakers

Tyler Haynes
Sr. Manager, Operations & Quality Assurance Anthology, INC

Nate Brown
Co Founder, CX Accelator

Brad Cleveland
Senior Advisor, ICMI

Bryant Richardson
Founder & President, Real Blue Sky LLC

Dan Smitley
Strategy and Optimization Czar, Call Design

Dianne Durkin
President & CEO, lOYALTY fACTOR

Hannah Steiman
President & Chief Strategy Officer, Peak Support

Jeff Rumburg
Managing Partner, MetricNet LLC

Jim Rasnick
Director of Operations Anthology, Inc

John Goodman
Vice Chairman, CCMC

Josh Streets
CEO/Founder, Scoreboard Group

Justin Robbins
Founder, Metric Sherpa

Leslie O'Flahavan
Principal, Ewrite

Michele Rowan
President, Work From Home Alliance

Paul Richardson
President and CEO, Zeiders Enterprises,INC

Richa Barta
Vice President & General Manager, Anthology INC

Stacy Sherman
Speaker, Author, Advisor, Coach, Doing CX Right

Taylor Duffy
Manager, Engagement, UPMC Health Plan

Tim McElgunn
Editorial Manager/Analyst, Informatech

2023 Sponsors

• Bright Pattern
• Cognugy
• ContentGuro
• Hiya
• Assembled
• CCT
• Fonolo
• Swampfox
• Tethr
• Zizo
• Genesys