ICX Summit 2023 | Networld Media Group | 10 September 2023 | The Westin Charlotte, 601 S College St, Charlotte, NC 28202, USA

This event explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers. You’ll hear execs from leading brands – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.
You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.

Technologies and topics that may be addressed:
• Artificial Intelligence
• Assisted Selling
• Augmented Reality / Virtual Reality
• Automated Retail / Vending
• Cashierless Checkout
• Chatbots
• Data Analytics
• Digital Signage
• E-commerce
• Gesture Technology
• Kiosks
• Loyalty
• Metaverse
• Mobile POS
• Omnichannel
• Pickup Lockers
• Self-checkout
• Self-order
• Virtual Avatars/Agents
• Wayfinding

2023 Speakers

KEYNOTE SPEAKERS:

Jim Bitticks
President & COO, Dave's Hot Chicken

Erin Cohee
VP of Digital Customer Experience, OneUnited

Arman Oganesyan
Co-Founder & CBO, Dave's Hot Chicken

Mark Stutzman
Chief Technology Officer, AREA15

PANELISTS & MODERATORS:

Jerone Abueva,
Director, B2B Solutions Business Development – Financial Services Industry, Samsung Electronics America

Sean Albertson,
Founder & CXO, CX4ROCKS (formerly of Charles Schwab)

Bob Andersen,
President, The Great Greek Mediterranean Grill

Gary Ash,
Senior VP Business Development, Working Solutions

Justin Bartek,
Vice President of Marketing, Dog Haus Worldwide

Brad Browder,
CEO, HTx Services, LLC

Daniel Brown,
Editor, Digital Signage Today

Marbue Brown,
Founder, The Customer Obsession Advantage

Cherryh Cansler,
VP of Events, Networld Media Group

Kristi Carlson,
VP of Ecommerce, Marketing & Data Warehouse Technologies, Kendra Scott

Jeremy Cauble,
Director of Strategic Innovation, Canteen North America

Shelly Chandler,
Founder & Principal Strategist, EvolveCX Consulting

Arthur Cooksey,
Chairman & CEO, Let’s Talk Interactive

Jan Coonley,
Executive Vice President, Chief People & Diversity Officer, Heritage Bank of Commerce

Bradley Cooper,
Editor, ATM Marketplace

Ruth Crowley,
VP of Merchandise & Brand Strategy, The Hudson Group

Devin Cygnar,
EVP, Chief Marketing Officer, Northwest Bank

Alex DeJesus,
Vice President, Member Experience, Addition Financial

Landon Eckles,
CEO, Clean Juice

Evan Ellis,
Enterprise Account Executive (Banks), Creatio

Melanie Endres,
CEO, Code Factory SL

Dan Fisher,
Call Center Operations Director, Toyota Connected

Mike Guinan,
Vice President Operations Services, White Castle

Josh Halpern,
CEO, Big Chicken

Eric Healy,
CEO, Stratifyd

Lovell Holloway,
General Manager, Kansas City International Airport

Amy Hom,
Chief Operating Officer & Chief People Officer, Bluestone Lane

Troy Hooper,
CEO, Hot Palette Holdings

Elad Inbar,
Founder & CEO, RobotLAB

Winston Kelley,
Executive Director / Vice-President, NASCAR Hall of Fame / Charlotte Regional Visitors Authority

David Kepron,
Founder & Owner, NXTLVL Experience Design

Steven King,
Chief Innovations Officer, UNC Blue Sky Innovations

EJ Kritz,
EVP, Training & Customer Experience, apc – powering the human experience

Jean-Pierre Lacroix,
President, SLD

Alicia Lavay,
Executive Director, ICX Association

Amber LeGrett,
SVP, Business Strategies & Initiatives, Bank of America

Melissa Li,
Head of Community, Dorm Room Fund

Steve Lieber,
VP Franchise Business Development, BurgerFi

Joe Loparco,
President, Automated Services International, Inc.

Chris Lorenzo,
Sr. Vice President Business Development Field Operations, Generation Tux

Jason Mariasis,
VP, Digital Products & CX, Credit One Bank

Katie Meyers,
VP, Client Experience Officer (CXO), Manasquan Bank

Josephine Moran,
President & CEO, Ledyard National Bank

Dan Morton,
VP, Guest Experience, Hilton

Glenn Murray,
Vice President - Strategic Growth, Sutton Payments

Lindsey Ogan,
Marketing Director, Stride Bank

Courtney O'Regan,
SVP, Director of Marketing, Middlesex Savings Bank

Michael Pace,
Vice President, Global Member Services & Operations, Virgin Pulse

Mike Parisi,
EVP, Chief Banking Officer, Ledyard National Bank

Prakash Paudel,
Head of Transaction Banking Sales & Business, Global IME Bank

Nikita Prokhorov,
Co-Founder, Reputation House

Sarah Rigsbee,
Chief Financial Officer, Farmer's Fridge

Robin Robison,
Chief Operating Officer, Modern Restaurant Concepts

Alex Ruhter,
Co-Founder & CEO, JackBe

Glen Ryniewski,
Owner, Soaring Strategies

Liz Schaaf,
VP, Business Line Experience Strategy Manager, Atlantic Union Bank

Chris Smith,
Owner, Zunzi’s & Zunzibar

Caroline Schmidt,
Hospitality & Event Manager, SIG SAUER, Inc.

Darren Spicer,
Co-Founder & CEO, Clutch Coffee Bar

Chris Stamper,
SVP of Strategy, Transformation & Business Development, Hudson's Bay

Sam Stanovioch,
SVP of Development & Alliances, Big Chicken

Nancy Street,
Curator & CEO, Lolovivi Jewelry

William Sullivan IV,
VP, Sr. Client Experience Manager, Cambridge Trust

Mack Turner,
Founder, Mack Turner Marketing Consulting & Insights

Julie Wade,
Senior Director of Marketing, Taziki's Mediterranean Café

Rick Welch,
Sr. Client Services Manager, Kodak Moments

Clark Whittington,
Founder, Art-O-Mat

Aimee Wright,
VP, Strategic Relationship Management, Blackhawk Network

Dave Wurm,
Chief Sales Officer, Networld Media Group

Mehdi Zarhloul,
CEO, Crazy Pita Restaurant Group

2023 Sponsors and Partners

PLATINUM SPONSOR:
• Stratifyd

GOLD SPONSORS:
• Code Factory SL
• Creatio
• HTx Services
• RobotLAB
• Samsung Electornics America
• SLD
• Working Solutions

ROSE GOLD SPONSORS:
• APC
• Blackhawk Network

SILVER SPONSORS:
• Reputation House

BRONZE SPONSORS:
• FIirefly LED
• GetBranded.com
• Press'nXPress

ASSOCIATE SPONSOR:
• Burroughs

PARTNERS:
• ATM Marketplace
• Digital Signage Today
• Fast Casual
• ICX Association
• Kiosk Marketplace
• Pizza Marketplace
• QSRweb
• Retail Customer Experience