IDC Finance Summit 2019 | International Data Corporation (IDC) | 22 October 2019 | Sabancı Center, Konaklar, 34330 Beşiktaş/İstanbul, Turkey

IDC Financial Insights points to an ironic twist in the surge of data-driven automated intelligence in financial services: that the big, new and exciting technologies under the spectrum of Intelligent Automation – from cognitive channels, to business process re-engineering, to artificial intelligence in all its forms, that are expected to change the face of financial services, will put the customer at the centre of financial services.

More than ever, the needs, behavior, and intent of customers will be used to design personal and meaningful customer engagement. Interactions will be supported by greater automation so that not only are they efficient but that they also become more real-time. IDC Financial Insights predicts a clearer correlation between investments into new tech and the institution’s success in customer engagement. 2019 will be the year when hyper-personalization and segmentation of one becomes humanly possible!

Even beyond tech investments, strategic imperatives of Turkey's financial institutions have become more focused on the customer. In many organizations “delighting the customer” is a goal, supported by longstanding efforts in single customer views, customer data analytics, and the launch of the channels of the future.

The pro-customer transformation of banks, insurance, and capital markets will happen urgently and swiftly. After all, the institution that gets customer centricity right will win the business and the loyalty of the country’s wealth of customers. Useful, actionable advice is a mark of the IDC Finance summit series, and the 2019 edition will be especially focused on best practice.

Returning for it's 5th edition, the IDC Finance Summit 2019 will focus on how institutions can stay ahead of competition through effective run-the-firm and change-the-firm methodology – including frameworks of digital transformation, core system abstraction strategies, customer experience design, even innovation masterclasses. Useful, actionable advice is a mark of the summit, and the 2019 edition will be especially focused on best practice.

In this summit, we will share with you actionable insights and best practices you will require as your company navigate through the transformation journey - changes intended for us humans and changes that are humanly possible, at IDC Finance Summit 2019.

The guidance provided by IDC research and our largest-ever panel of best-in-class institutions – will ensure that the much anticipated change in financial services is not only intended for the human, but is humanly possible too.

Key Topics:
• Open Banking in Turkey: Driven by Customer Centricity, not by Regulation.
• The Revival of Customer Centricity in Financial Services: Customer Journeys and High Impact Business Processes.
• The Intelligent Automation Continuum: RPA, Cognitive Automation, Artificial Intelligence.
• Predictive Analytics in Risk Management, Fraud Management, and Security Management.
• Core System Abstraction and Open Banking-Ready Core Systems.
• Intelligent Core Platforms for Data, Insights and Actions.
• Blockchain and Distributed Ledger Technologies.
• The Future of Pro-Customer Insurance.
• The Future of Work: Global Demand for Digital Talent

2019 Speakers

Nevin Çizmecioğulları
Country Director, IDC Turkiye

Jerry Silva
Research Vice President, IDC

İlker Altıntaş
EVP, Technology & Operations, Akbank

Mehmet Abacı
CIO, Anadolu Sigorta

Cengiz Arslan
CIO, Yapı Kredi Bankası

Mustafa Bezeklioğlu
CIO, Türkiye Finans Katılım Bankası

Dilek Duman
COO, DenizBank

Bahadır Şamlı
CIO, ING Bank

Can Barış Öztok
Chief Sales Officer, KoçSistem

Simge Alpargun
Financial Services Business Development Executive, IBM

Darryl Owen
VP & General Manager, Middle East, Africa & India, MicroStrategy

Burak Aydın
General Manager, SabancıDx

Cemre Mehmet Özdemir
Manager, Customer & Data Analytics, AvivaSA

Ümit Sile
Director, Business Develepment, JFORCE Bilişim Teknolojileri

Arne Sötje
Head of Competence Center Banking, adesso Turkey

Funda Öney
CIO, HSBC

Fahri Arkan
CIO, AvivaSA Emeklilik ve Hayat

Mehmet Bütün
CIO&CDO, Vakıf Katılım Bankası

Murat Çetin Sav
CTO, Burgan Bank

Kayıhan Altınöz
Head of Information Security, ING Bank

Ali Kutluhan Aktaş
Information Security Manager, Kredi Kayıt Bürosu

Ali Rıza Aydın
EVP, IT Security & Risk Management, DenizBank-Intertech

Semih Dilmen
CISO, Akbank

Bülent Muşlu
SVP, Information Security, IT Compliance and Service Management, Bankalararası Kart Merkezi

Sinan Özer
COO, Odeabank

Tunç Bergsan
CIO, Anadolubank

Esra Beyzadeoğlu
Bilgi Teknolojileri ve Dijital Bankacılık Genel Müdür Yardımcısı, Alternatif Bank

Metin Demirel
CIO, Aksigorta

Charlie Grey
Privacy Consultant, OneTrust

Burak Şahin
Deputy General Manager, Sekom A.Ş.

Levent Turan
Country Manager, Forcepoint

Ünal Sezer
Group Manager, Internet & Mobile Banking , QNB Finansbank - IBTech

Gökhan Gökçay
SVP, Digital, Payments and Data Technology Leader, Akbank

Ayşen Büyükakın
SVP, BI & Analytics, GarantiBBVA

Emre Sancakoğlu
Chief Data Officer, ING Bank

Bora Üzüm
Head of Data Governance, Yapı Kredi Bank

Gökhan Mataracı
VP, Enterprise Data Office, Akbank

Arzu Sözen
Cloud and Cognitive, Country Leader, IBM

Emek Akbal
Group Manager, Customer Management & Digital Transformation, AvivaSA Emeklilik ve Hayat

2019 Partners

STATEGIC PARTNER:
• AkBank

PRINCIPAL PARTNERS:
• KocSistem
• IBM
• MicroStrategy

PRIMIER PARTNERS:
• Adesso
• Bi Technology
• Force Point
• Fortinet
• JForce
• SABanciDx

TRACK PARTNERS:
• OneTrust Privacy
• Sekom
• Infosec
• Karya
• Barikat
• Natica IT Consulting

EXHIBIT PARTNERS:
• TaraSistem
• Veripark

DOCUMENT PARTNER:
• Kyocera